TimexReviews of timex.com

Bought a timex deepwater online. Pros: Looks decent Appears to keep time Cons: 1. The rear section of the second hand is about the same color and size as the hour hand so can make it difficult to quickly see the actual time 2. The second hand doesn't line up accurately with the second markings on the watch so makes it difficult to track a second count. 3. Lack of attention to detail and poor design overall

I brought myself a watch - it's not even a year old, but the colour has faded massively and the strap has picked up every colour going, so looks dirty! No matter how I clean it :( Not impressed. :(

Absolutely terrible Big scam company never order from them

Was given a Timex Expedition watch with chronograph for my birthday. 5 weeks later, none of the stems / buttons work I can not change the time, can not use the stopwatch feature and when I push the stem in for the indiglo light, it remains on unless I forcefully pull it out. Call warranty and they said I would have to send it in for repair "offshore" with an expected wait time of 2-3 months and would be informed of the cost of the repair before they fixed it. So dissapointed in the company that I have bought watches from for over 40 years.

Bought my Expedition Watch less than 4 weeks ago - the fabric ‘recycled’ strap is fraying at the end and around the pin holes. I have a collection of 18 watches of various makes so I don’t wear my Timex every day… When they asked for a review about my purchase I told them about the strap and sent photos. Basically they have point blank & categorically refused to exchange or provide a different strap - it’s not their ‘policy’ I’ve been told. All their responses are clearly AI generated, written by a robot! They have acknowledged the strap is faulty and to ‘consider my feedback for the future’ so effectively they admit it’s faulty but are unwilling to rectify the situation. So I will never buy a watch from ‘Terrible Timex’ again! Customer Service is non existent - only ‘Robot Responses’ 👎 It seems their policy is… “I don’t have any solution but I certainly admire the problem”

Worst ever. Ich schrieb eine Frage auf der Timex-Seite und wurde auf die jeweilige landeszuständige Adresse verwiesen. Genau dies tat ich bereits zuvor und schrieb auf Englisch als auch Deutsch. KUNDENSERVICEatTIMEX.COM Da kommt nullkommanix zurück; nicht mal eine Eingangsbestätigung. Eine Marlin 34mm Reissue, die nicht mehr aufgezogen werden kann für ca. 200 Tacken "down the drain". Shame on you! 👎🏻

I ordered several Timex watches last spring and tried on several different Expedition versions to find a great fit for me. Ultimately I selected the Timex Men's Expedition North Tide-Temp-Compass 43mm in brown/black/stainless. The battery died pretty quickly on the watch, that was a disappointment. I got less than 2 months of wear out of the watch before the battery life ended. I live in a rural area and watch support isn't readily available for pressure sealing watches. I've taken the watch to two different jeweler shops and have struck out on having the battery replaced. Most recently, a jeweler suggested to toss the watch because it was "discardable fashion" and "not a durable good". This was also pretty sad news. Currently I have a Timex Expedition with the back pate removed, but not reseated, after visiting a jeweler in Seattle as well as Port Orchard, WA. Sadly, I'd like to return the watch. Replacing the battery is a temporary solution to a unit that' difficult to service and even more challenging to find a service provider for. I have the receipt from purchase available and can confirm it's tragically virtually unworn. There've been several other Timex watches on my wrist over the years, this one seemed very promising and looks great but doesn't meet the challenge of basic wearability. Timex support requests files to support warranty/repair claims, then the email server rejects them. Timex's AI email response ensured me my issue would be resolved, then was rejected by a customer service team member. Timex's watch arrived with partial life batteries and needs to be sent overseas to be repaired. The watch has been unwearable for the majority of the time I've owned it and two jewelers have rejected repairing it. The product and service is a sham. Support was unable and unwilling to resolve my issue. Timex is known for simple, affordable, and durable timepieces--this unit and the support has not lived up to that expectation and has been a disappointment and wasted expense. I'm very saddened by the response Timex has offered.

I am reaching out to express my deep disappointment with my first customer experience with Timex. The handling of my recent order issue has been frustrating and does not reflect a customer-first approach. I want to bring this to your attention, as I believe it highlights serious deficiencies in your customer service process. To summarize: I received a faulty watch with visible defects under the crystal. My initial request for assistance was met with a generic response that lacked acknowledgment of the issue. After providing images and clarifications, I was advised to return the product at my own expense—an unacceptable request given that the item was defective. Upon further inquiry, I was eventually provided with a return label, but was then asked to repurchase the watch at full price before receiving a refund for the 20% welcome discount I had initially used. This process is unnecessarily burdensome and time-consuming. As someone who works in the Customer Success space, I find it unacceptable that Timex expects a customer to go through such hoops for a resolution. The approach taken by your support team suggests a lack of genuine care for customer satisfaction, which has left me with no confidence in the brand. I had intended to be a long-term customer, but this experience has made me reconsider. I urge you to review this case and take corrective action to ensure future customers do not face similar frustration. I would appreciate a prompt response with a reasonable resolution. Best regards, Andrew Clements