Warte seit einer Woche auf ein Retourenlabel. Passiert nichts.
Response from TimexOct 25, 2026
Guten Tag, Michael. wir verstehen, wie ärgerlich es ist, eine Woche auf ein Rücksendeetikett zu warten, ohne eine Rückmeldung zu erhalten. Eine unkomplizierte und zeitnahe Rücksendung sollte selbstverständlich sein, und wir bedauern, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Vielen Dank für Ihr Feedback. Es hilft uns, Verzögerungen in unseren Rückgabeprozessen besser zu erkennen und die Kommunikation mit unseren Kunden zu verbessern.
ED
Eden D.
arrived broken as BD present
arrived broken as BD present, got not real solution, feels like talking with AI bot. I've bought something else locally and need to drive 20 minutes to pick up location to return the item and get partial refund. not recommended at all, be smart!
Response from TimexOct 25, 2026
Hello, Eden. We’re sorry to hear that your gift arrived damaged and that the support you received did not provide a satisfactory solution. We understand how disappointing it must have been, especially when you had to make alternative arrangements and travel to return the item.
Your feedback highlights the importance of providing more personalized assistance and making the return process as convenient as possible. We appreciate you sharing your experience, as it helps us identify areas where we can improve our customer support and overall shopping experience.
TW
tony W.
I've just chucked my Timex in the…
I've just chucked my Timex in the dustbin after 1 year and a bit use . Customers services said I could have it repaired if I was to wait up to 3 months . I feel sorry for the staff at customers services there hands are tied . So please please buy a watch that's going to last . Do you remember the days when watches used to last .
Response from TimexOct 25, 2026
Hello, Tony. We’re sorry to hear that your watch did not last as long as you had hoped and that the estimated repair timeframe left you feeling that repair was not a practical option. We understand how disappointing it is when a product you rely on falls short of your expectations, and we appreciate your recognition of our customer service team.
Your comments about product longevity and repair turnaround times are valuable. They highlight the importance of continually reviewing both the customer experience and the support options available when something goes wrong. Thank you for taking the time to share your perspective.Hello,
We’re sorry to hear that your watch did not last as long as you had hoped and that the estimated repair timeframe left you feeling that repair was not a practical option. We understand how disappointing it is when a product you rely on falls short of your expectations, and we appreciate your recognition of our customer service team.
Your comments about product longevity and repair turnaround times are valuable. They highlight the importance of continually reviewing both the customer experience and the support options available when something goes wrong. Thank you for taking the time to share your perspective.
NZ
Nikola Z.
Ich kann vor einer Bestellung bei…
Ich kann vor einer Bestellung bei Timex.eu leider nur warnen. Ich habe eine Uhr für 240 € bestellt, die bereits defekt bei mir ankam (der Chronographenzeiger ist lose im Gehäuse).
Trotz sofortiger schriftlicher Reklamation und mittlerweile drei Telefonaten werde ich nur vertröstet. Angeblich sei das Retourenlabel bereits fertig, könne aber wegen "zu hohem Arbeitsaufkommen" seit Tagen nicht versendet werden. Das ist bei diesem Preisniveau absolut inakzeptabel.
Ich musste nun den PayPal-Käuferschutz einschalten, um mein Geld zurückzuerhalten. Mein Rat: Wenn es unbedingt eine Timex sein muss, bestellt lieber über Amazon – dort funktioniert der Retourenservice wenigstens. Finger weg vom direkten EU-Shop!
Response from TimexOct 25, 2026
Guten Tag, Nikola. es tut uns leid, dass Ihre Bestellung nicht in einwandfreiem Zustand bei Ihnen angekommen ist und Sie trotz mehrfacher Kontaktaufnahme so lange auf eine Lösung warten mussten. Wir verstehen, wie enttäuschend es ist, bei einer Uhr in dieser Preisklasse einen Defekt festzustellen und anschließend Schwierigkeiten bei der Abwicklung der Rücksendung zu erleben.
Ihr Feedback zur Bearbeitungszeit und Kommunikation nehmen wir ernst. Es ist wichtig, dass unsere Kunden bei Reklamationen klare Informationen und eine zeitnahe Unterstützung erhalten. Wir danken Ihnen, dass Sie Ihre Erfahrungen mit uns geteilt haben, und werden Ihre Rückmeldung nutzen, um Verbesserungsmöglichkeiten in unserem Kundenservice zu erkennen.
JC
Jean-Christophe A.
Montre qui tombe en panne et SAV inexistant
J'ai acheté une montre sur le site Internet Timex Europe.
La "tide temp compass"
Le fond de la montre ne se fixait pas bien et j'ai contacté le SAV qui ne m'a pas aiguillé vers une bijouterie/ horlogerie française mais m'a demandé de l'envoyer chez un atelier de réparation en Italie.
Je l'ai envoyée en Colissimo mais l'enveloppe a été fracturée et ma montre a été volée.
Timex me répond que cela ne relève pas de leur responsabilité.
C'est lamentable.
Ils ont capables de vendre de montres en France mais pas de mettre en place un SAV digne de ce nom.
Je vais me battre mais ce qui est sûr c'est que je me suis fait avoir une fois et que je ne me referais pas avoir une seconde fois.
Plus jamais je n’achèterai une montre Timex.
Response from TimexOct 25, 2026
Bonjour, Jean-Christophe. Nous regrettons sincèrement d’apprendre ce qui vous est arrivé avec votre montre Tide Temp Compass. Nous comprenons combien cette situation a dû être éprouvante, notamment après avoir suivi les instructions de notre service après-vente et découvert que votre colis avait été ouvert et votre montre volée pendant le transport.
Votre témoignage souligne l’importance d’un accompagnement clair et rassurant lorsqu’un client rencontre un problème avec son produit. Nous prenons vos remarques au sérieux et vous remercions d’avoir partagé cette expérience, qui nous permet de mieux identifier les points à améliorer dans notre assistance après-vente.
WH
Whiskey
Rubbish company ripping you off by selling faulty watches.
This company sells the customer a watch that within a month will have a flat battery and a broken strap. The blue back light wastes battery power as it keeps turning itself on. When you ask for help, it is a clear "NO". Instead the customer is expected to send the watch for repair at their own cost. They do not care about the fact they have sold the customer a broken, rubbish watch. DO NOT BOTHER WITH THIS SELFISH COMPANY AT ALL. They do not even acknowledge a one year guarantee. Avoid this company as it hates it's customers.
Response from TimexOct 25, 2026
Hello, Whiskey. We’re disappointed to hear that your watch did not meet your expectations, particularly with the battery life, backlight, and strap issues you described. We also recognize your frustration with the support you received and the concerns you raised about warranty coverage and repair costs.
Feedback like yours helps us identify where our product support and warranty communication need to be clearer and more helpful. We appreciate you sharing your experience and giving us the opportunity to reflect on how we can better support our customers.
KS
kathleen S.
Orderd a watch for myself
Orderd a watch for myself, DHL said it had been delivered and I'd signed for it but I was working!!! Got in touch with customer service straight away, had to keep emailing as never get a reply, they made me sign a form to say that I'd co operate with DHL and the police, have not heard anything since!!!! No replacement which is what I want, nothing!!!! Will never purchase from this company ever again!!
Response from TimexOct 25, 2026
Hello, Kathleen. We’re sorry to learn about your frustrating experience with your order and the lack of follow-up regarding your missing watch. We understand how disappointing it must have been to receive no clear update after completing the requested documentation.
We would appreciate it if you could share your order number or any relevant reference details. This would help us review what happened, better understand where communication fell short, and identify opportunities to improve our delivery investigation and customer follow-up processes.
CL
Chris L.
Avoid Timex Repair Service!
Avoid sending your watch to Timex repair center. The customer service is incredibly frustrating and poor, I’d give it negative stars if I could. The wait times are ridiculously long, and nobody will get back to you with any meaningful status. I sent in a watch for a simple battery replacement, figuring, the site says it’s $18, and free shipping, ok its Timex, they'll be fast, change the battery, and I'll have my watch back in about a week or so. Boy, was I wrong!
Nope, I've been waiting 2 months now, and have contacted them multiple times. The first go around they said, oh fill all this stuff out about the watch, I said wait, you sent me an RMA number, can’t you just look it up yourself, here is the RMA number? Nope, wasn’t good enough, then they needed the exact same info I sent on the RMA form, which they require you to send with the watch. Then they said later, ‘we need the tracking number on the package’, I guess to prove I sent it to them. I was like, what? you have the RMA number, nope, they said they needed the tracking number to prove I wasn’t lying. Ok, that’s a week of back and forth on that one. But whatever, here you go. Then they said oh, it was sent to our offshore center, they will contact you. They could have just told me that in the first place. And of course, the offshore center is anyone’s guess as to what country that could be located in. The center never contacted me after waiting yet another few weeks. I then again contacted them, and now they are like, oh, it’s $30, not $18.
I am still waiting for the repair even after paying them. I would avoid them if at all possible. Unfortunately, where I live doesn’t have a watch repair place. I’d recommend taking your watch to decent local repair center and save yourself aggravation and expense.
Response from TimexOct 25, 2026
Hey, Chris. Thank you for choosing Timex for your watch repair and for taking the time to share your experience. We understand your frustration with the two-month wait, repeated requests for information you had already provided, lack of meaningful updates, and the increase in the quoted repair cost.
We’d appreciate the opportunity to review your experience. Please share your contact details and repair reference so we can better understand what happened and identify ways to improve our repair service and communication.
