TimexReviews of timex.com

Response from TimexOct 25, 2026

Hello, Carl. We understand your frustration with not receiving a response after your cancellation request, as well as your concerns about additional import taxes and return shipping costs. Customers deserve timely communication and clear information about all potential charges and warranty responsibilities before making a purchase. We’re sorry these issues have affected your trust in Timex. We’d appreciate the opportunity to review your experience. If you’re willing, please share your contact details so our team can look into your concerns further. Thank you for your feedback. We recognize the importance of transparent policies and reliable customer support.

Response from TimexOct 25, 2026

Hello Jon. We understand your frustration with both watches experiencing reliability issues so soon after purchase, especially being advised to wait approximately three months for a warranty repair. We recognize your concerns about the lengthy turnaround time and overseas servicing. Thank you for sharing your feedback. We’d appreciate the opportunity to review your experience. If you’re willing, please share your contact details so our team can look into your case further.

Response from TimexOct 25, 2026

Hello, Mark. We understand how frustrating it is when an order goes through without a confirmation step and you're unable to amend or cancel it, even after contacting customer service immediately. We recognize your concerns about both the checkout process and the lack of flexibility in resolving your request. Thank you for bringing this to our attention. We’d appreciate the opportunity to review your experience. If you’re willing, please share your contact details so our team can look into the matter further.

Response from TimexOct 25, 2026

Heello, Steven. Thank you for sharing your feedback. We understand your frustration with being charged for a repair even when your watch is still under warranty. We recognize the importance of clear communication about warranty coverage and any potential costs. We’d appreciate the opportunity to review your experience. Please share your contact details if you’d like our team to look into your concerns further.

Response from TimexOct 25, 2026

Hello, Raghav. We understand your frustration with waiting 12 days after your return was marked as delivered, without a meaningful response from our support team. We also recognize how disappointing it is to receive automated replies that do not address your concerns. Please share your contact information with us so we can review what happened, identify areas for improvement, and help prevent similar experiences for other customers. Thank you for bringing this to our attention.

Response from TimexOct 25, 2026

Hello. Thank you for sharing your experience. We recognize your concerns regarding the delayed $209 refund and the lack of follow-up on your original review. We take feedback like yours seriously, as it helps us identify opportunities to improve our refund process and customer communication. If you’re willing, please share your contact details and order information so we can better understand what happened and use your feedback to help prevent similar issues for other customers.

Response from TimexOct 25, 2026

Hello, Steve. We understand how upsetting this must have been, especially knowing how much your daughter loved her unicorn watch and how hard she worked to earn it through her reading challenges. Having the design wear off after just three weeks, followed by a response that left you feeling passed from one contact to another without empathy or a clear solution, is understandably disappointing. Thank you for bringing this to our attention. If you’re willing, please share your contact details so we can review what happened and help identify ways to prevent similar experiences for other customers.

Response from TimexOct 25, 2026

Hello, Carol. We appreciate you taking the time to share your feedback. We recognize that your experience fell short of the standards you expected from Timex, from the challenges with your warranty claim to the concerns surrounding the charge to your Visa. We understand how these issues can affect your confidence in our brand. Although this happened in the past, your feedback remains valuable. We will use your comments to help identify areas where our warranty handling, order tracking, and customer communication can be improved. Thank you for bringing these concerns to our attention.