Marijn H.
Worst customer service ever
I bought a watch through the European site of Timex. First Timex watch ever. When I received the watch I was disappointed by the quality of the watch and value for money. When I wanted to return the watch I had the worst E-commerce customer service experience of my life. I submitted a return and refund on the site. No reply. Send an email requesting a return label. Day’s later I got an email from the customer service asking for the reason for return. I replied back that I wanted to return it because I was disappointed in the quality and value for money. Again I had to wait for days for a reply. Then I received an email that my return label was processed and I had to wait another 24 to 48 hours. After excactly 48 hours I received a return label with the warning that it was only valid for 5 days. I went to the post office within the 5 days and got told the return label was not valid and also never was. Timex is stalling and making returning an item difficult on purpose to discourage you to proceed with the return and refund. Timex does not comply with European E-commerce laws for right to return and refund. They sell through an European site and ship within Europe. I never experience this kind of behavior and customer service. So my advice, never ever buy a Timex watch because if you do and you want to return it, they make it impossible and frustrating.
Response from TimexOct 25, 2026
Hello, Marijn. Thank you for giving Timex a try as your first watch purchase with us. We’re sorry that your experience fell short of what you expected, particularly with the return process. We understand how frustrating it must have been to wait several days for responses, receive a return label with a limited validity period, and then discover that it could not be used at the post office. We value your feedback regarding the delays and difficulties you encountered, and we recognize how important a smooth and timely return process is to our customers. We’d appreciate the opportunity to look into your experience and better understand what happened. We have requested your contact information so our team can review your case and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for bringing these concerns to our attention. We appreciate the opportunity to learn from your feedback and improve the customer experience.