TimexReviews of timex.com

1 out of 5 stars. you · a few seconds ago Buyer be aware The followings are what had taken place for my order: 1. Order was made on 31 October 2021; 2. Timex sent me an email on 3 November 2021 informed me that the order was cancelled and Timex undertook it would not charge my credit card; 3. Subsequently, I found out Timex charged my credit card and my bank confirmed that it was not merely a holding fund but Timex did present the request for payment. I was required to pay for the cancelled order; 4. I emailed Timex several times for the problem but Timex did not reply any of my emails. I contacted Timex online chat but was told that Timex cancelled the order and there was no indication that my card was charged. Timex refused to take any further steps to fix the problem; 5. I had to file a complaint with Visa and asked for an investigation just like any other unauthorized transaction. As at the time of this write up, Timex has not sent me any watches and Timex has not taken any steps to fix the problem. Please be aware. This appears to be a scam.

Montre commandé le 18 sept, le 6 oct rien n'est arrivé. Le site indique que c'est expédié, il donne un numéro de suivi UPS qui n'existe pas chez ups? J'ai mis un message il y a plusieurs jours , aucune réponse. Je me demande si cette montre va arriver....évidemment par de possibilité de payer avec paypal (donc aucune assurance) mais le débit a bien eu lieu ! Tirez-en votre propre conclusion...

Ordered a watch from Timex recently. They subsequently cancelled my order without even notifying me. I only found out when I chased them two weeks later. The reason? Apparently the stock levels on the website don't always match what they have available... seriously.

Terrible customer service, placed an order had confirmation email and after ten days sent a note to Timex asking when it was due for dispatch. Was told although I had placed an order and had the confirmation they actually didn’t have sufficient stock to cover it. I was told to reorder when they had stock. Very unhelpful, poor customer service I won’t waste my time again. Timex obviously don’t like 1 star reviews as this review was rejected twice by them as it breached their website guidelines.

Terrible customer service. Not buying from timex ever again. They gave me the runaround and aren’t able to update or refund any orders even though it hasn’t even been shipped yet. Awful experience getting scammed by this subpar American watch company

Awful customer service, I have been waiting since January to get an issue resolved. It took until June to get a response from their repair team. I am now just looking for a refund on the broken watch they sent me, but I think I'll be lucky to get it.

Placed my order 1 month ago, no news at all after this time. Communication from them is zero. Asked for a refund, but they're giving me the roundaround. Extremely bad purchasing experience, with plenty of frustration and the sensation I'm being scammed. Do not recommend at all.

The backlight on my Timex Expedition watch stopped working after a few months. The company asks for an $8 handling fee to repair the watch, and then there is a 2-4 week wait time. Don't buy Timex if you expect decent customer service.