TimexReviews of timex.com

Beyond bad customer service regarding my recent watch order. I placed my order and then heard nothing for over a week so I decided to email timex customer services and still didn’t hear anything. I sent a further email which was ignored so called their customer services who after a long wait informed me there was no stock in their warehouse. I then attempted to place an alternative order whilst on the phone to check the stock situation and was told I would be called back within an hour to do this. Two weeks later still no call so I took my business else where. I never got to see the watch but quite possible the worst customer service I’ve ever received.

Really not worth piling on at this point. Ordered a watch via their craptastic UPS/USPS combo service. Once the watch was handed off to USPS...into the ether--read, someone's pocket--the watch went. A month later, I am still trying to get a refund despite no tracking showing the watch delivered or, well...anywhere. Kudos Timex.

Looks like i'm adding onto the list of bad reviews. I ordered a watch which arrived faulty. Emailed customer services and they actually responded in a timely manner saying we will accept the return and produce a returns label...over a week later nothing in my inbox. I've even chased them 3 times and still yet no response. Since then i re-ordered the same watch in the hopes i would be able to return the other so potentially have paid twice for the same watch! TIMEX - please can you establish a UK calls centre and take accountability for delivering on your customer service promise! i hope this review finds its way to someone in the EU branch that can help me...until then i will continue emailing as the contact number provided is chargeable for UK residents!

I wish we could go low then one star, I order the Waterbury Classic Automatic Watch paid, got the email to confirm, check a few days later, then see my order has been canceled, no email, nothing I have now emailed them twice still no reply, and it seems they do not care, just look how many people have complained about then, it is time companies should be fined for this, and give the money to a charity

Approx. two weeks after purchasing the Milano XL 38mm online with Timex, I received an email from Timex simply stating, "Your order has been cancelled". That was it, no apology and no explanation. I therefore contacted Timex CS via email and after another couple of days I was simply advised that, "it turns out your order was cancelled due to lack of stock". Again, nothing close to an apology. Given my experiences with this transaction, Timex CS and the stock control issues Timex highlighted, it would be impossible for me to recommend Timex as a retailer.

I thought I'd give Timex a try as my first ever watch was a Timex and I quite liked the look of the new Georgio Galli S138. So I ordered from the Timex website and waited. Then I waited some more. Then a bit longer. After several weeks I then received a blunt email saying my order had been cancelled. No explanation. Apparently I'm not the only one. I won't be looking to re-order and I'm leaving this review as a warning to other potential customers.

Boughta timex watch approx. a year and a few days. The crown fell off that changes time fell off and was lost somewhere. I got online and found the Timex repair website. Filled out and sent watch to them along with $30.00 for repair even though watch was only a few days over warranty period of 1 year. It has been about 45 days and finally got an email that my watch was sent back to me. After checking with fedx I discovered that watch was coming from Lapu City in the Philippine's! My advise is don't waste your time on Timex junk. They were once a good watch. Too bad.

pire service après vente, personne ne répond au mail quand on écrit pour avoir la fiche pour pouvoir effectuer un retour ! une arnaque