TimexReviews of timex.com

I've owned quite a few Timex watches since the 1970s and I've never had a single problem. I purchased a Timex watch on Wednesday 10-1-20 from a department store. It has the steel wristband which you stretch out and put over your hand when you put the watch on your wrist. On Saturday 6-18-22, if you do the math having worn the watch 5 days a week for that period of time and not wearing it on the weekends I've probably put this watch on and take it off my wrist a total of about 800 to 840 times. On this particular date when I went to take the watch off the part of the strap near the top of the watch itself broke on one side. I waited until today, Monday 6-20 - 22 and I phoned Timex to explain the situation. A gentleman called Migelle (sp) answered in customer service and to cut a long story short after I explained all the above to him, he sent me a 15% email coupon if I bought a Timex watch strap! Let me get this straight your poor workmanship has failed, and I've got to buy another watch strap. What a spit in the face. If I was Timex I'd have said, "We're so sorry for the trouble and thank you for having faith in our products for so many years. We'll send you out a new watch strap. I've nothing further to say. I think this company's poor response to a customer who's been with them for almost half a century says it all!

The website doesnt work. Two orders I have tried to palce they charged me and i received a message saying "Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!". When I tried to contact customer support it doesnt work.

Ich habe eine Timex Uhr bei Timex.eu gekauft; die teuerste, die sie im Sortiment haben. Unglücklicherweise funktionieren nicht alle Features und ich habe daher eine Reklamation an die angegebene Kundenservice-Email custserv[at]timex.com geschickt, die offenbar in den USA sitzt. Die Antwort kam schnell: Bitte wenden Sie sich an unser europäisches Team unter der deutschen Email-Adresse kundenservice[at]timex.com. Von dort kam nix. Nach einer Woche habe ich meine Reklamation erneut geschrieben; diesmal an beide: Wieder Antwort aus Amerika: Die Europäer melden sich innerhalb von 48 Stunden. Nach 60 Stunden - natürlich ohne, dass ich von Timex Europe gehört hätte - habe ich nun wieder an beide geschrieben und nochmal nachdrücklich eine Response eingefordert. Es wird darauf hinauslaufen, den Rechtsanwalt einzuschalten. Ich rate dringend davon ab, hier zu bestellen.

Bad customer Service and watches ARE CHEAP, NO WORKING customer Service Number, so you cant Gt in Touch Witch them! avoid!

Perhaps I’ve been unlucky and timex watches are usually great. I purchased a Waterbury yellow faced watch and was pleased with it, bought my husband a decent timed watch, his never worked and returned it and timex repaid with no quibble. My yellow watch stopped working and I thought battery, left it a while and tried to get it working with a new battery but it’s broken 😞so my experience with timex watches hasn’t been great.

Ich habe im Onlineshop eine Uhr bestellt, die gefiel mir nicht und ich wollte sie zurück senden. Das Rücksendeetikett gilt in Österreich aber nicht, da kein Barcode drauf ist. Ich mailte Timex diesen Umstand 5mal, doch es kam keine Antwort. Schließlich versprach man mir, wenn ich das Porto zahle, erhalte ich es zurück. Ich versendete also die Uhr. Die kam laut Sendungsverfolgung an der Adresse in Holland an. Doch Timex bestätigte nie den Empfang, antwortete immer nur per Email, ich solle mich gedulden, und dies in schlechtem Deutsch. Auf das Geld für Uhr und Porto warte ich seit 2 Jahren. Nie wieder Timex!😑

I'll keep writing here until my situation is going to change. Thanks to trustpilot to give me this way to talk to TIMEX, but i seriously doubt anyone is reading this. Simply because there is NO CUSTOMER SERVICE IN EUROPE. My package is ready since more than one week, just waiting that people "working" for timex in amsterdam give it to dhl. But unfortunately, there are NO ONE WORKING IN AMSTERDAM OFFICE. I tried to call every single day at different hours, but nobody answer. Be very careful before ordering from timex europe, that's all I Can say.

Really bad custumer service. I got the wrong watch. I want to return it, but there where no return label in a box, i sent them 8 emails for the return label and got one answer after 14 days. They have 30 days return policy. Their 00 800 6667 7000 number doesnt exist. Still waitning on email...Never again Timex.