TimexReviews of timex.com

There is no customer service. I've waited over a week for them to ship my item, and the customer service wont reply.

Purchased a Timex Explorer watch however within a week the strap pin had come off twice. in the following 2 weeks the pin was lost 3 more times. Ive contacted Timex Customer Service twice and get the same generated reply - basically we will get back to you. So far, after a few weeks, it's obvious that the customer service dept doesn't work or care

Timex is in the Philappines! They rarely answer the phone Never got a confirmation Email Still waiting for watch 4 weeks!! Buy your watch from another source TERRIBLE!!

I ordered a watch from their website on 10/9/22, paid for update ground shipping, & got a email confirmation that also stated I would be notified when it's dispatched. I emailed their customer service on 10/11/22 since I hadn't received any notification. Since I didn't receive a reply on the following dayI tried calling their customer service, which the automated system didn't work, i.e., asked to press 1 for English but didn't recognize the reply. So after pressing 1, 10 times I pressed 0 which sent me to customer service hold, which I held for 15 minutes, then ended the call. I paid for 3-5 day delivery but if I knew it was going to take longer I could have ordered the same watch from Amazon for $15 less but with a 10-15 day delivery.

Mirroring the majority of the messages on here Timex customer service is non existent. I have tried twice and still no response. My watch has a misalignment at the 12 o'clock mark and wanted to contact their customer service about this. Sadly it shows they are now producing watches that are not being quality controlled and ignoring customers. I have other timex watches from the past but don't think I will buy anymore and cannot recommend. Make your own decision but just be wary. **** Following on from this review Timex messaged to say their customer service representative would be in touch......Nearly 3 weeks on and no one has been in contact! Their customer care is dreadful. Sad to say I will never buy from Timex again****

I tried to order a few watches in Timex.EU. With my accepted creditcard I got the message "Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!". I tried with 2 other creditcards, but still the same message. Contacting customer service didn't work. Phonenumber is not in usage and I never got any replies on my e-mails I've sendet.

Worst customer service ever very rude person behind calls. For repair they only have one person that dealing with it and when he’s in holiday he takes the watches with him which it’s completely wrong. I m very disappointed in not having a watch FOR holiday as they take longer to repair it as lack of personnel. AVOI AVOID AVOID AT ALL COST

I received broken watch, reported an issue on second day. They refused to replace as I dont have the box. I bought a watch not the box. They stopped replaying fonemails. Disgusting customer service.