TimexReviews of timex.com

Response from TimexOct 25, 2026

Hi, Marcel. We’re concerned to hear about the difficulties you’ve encountered with your return request and the repeated follow-ups required. We understand how frustrating this can be, especially when you’re simply trying to return a purchase and receive timely assistance. We would appreciate the opportunity to review your experience and explore the available options to help. We have requested your contact information so we can look into your case further. Kindly provide the requested details so our team can assist you. Thank you for sharing your feedback and giving us the opportunity to address your concerns.

Response from TimexOct 25, 2026

Hello. We’re sorry to hear that your experience did not meet your expectations. We value your feedback and would appreciate the opportunity to learn more about your concerns. We have requested your contact information so our team can look into this further. Kindly provide the requested details at your earliest convenience so we can better understand your experience and explore ways to assist you. Thank you for sharing your feedback with Timex.

Response from TimexOct 25, 2026

Hello, Sandra. We’re sorry to hear about your experience with your order. We understand how frustrating it must have been to place an order unintentionally and be unable to cancel it despite contacting us within minutes. We also acknowledge your concern about our phone support being unavailable on weekends, particularly when you need urgent assistance with an order. We appreciate you bringing this to our attention and understand how this may have added to your frustration. We have requested your contact information so our team can review your experience and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for your feedback and for giving us the opportunity to look into your concerns.

Response from TimexOct 25, 2026

Hallo. Onze oprechte excuses dat uw bestelling drie dagen na de annulering is geleverd, terwijl u al een bevestiging had ontvangen dat de annulering succesvol was verwerkt. We begrijpen hoe teleurstellend en frustrerend dit moet zijn geweest, vooral omdat u ervan uitging dat de kwestie al was afgehandeld. We begrijpen ook dat u problemen heeft ondervonden met onze chatbotondersteuning en nog steeds moeite heeft om een retourlabel te verkrijgen vanuit het buitenland. We waarderen het dat u deze ervaringen met ons deelt, omdat uw feedback ons helpt verbeterpunten te identificeren. We hebben om uw contactgegevens gevraagd, zodat ons team uw situatie verder kan onderzoeken en kan bekijken hoe we u kunnen helpen. We verzoeken u vriendelijk om de gevraagde gegevens zo spoedig mogelijk te verstrekken. Bedankt dat u uw ervaring met ons deelt.

Response from TimexOct 25, 2026

Hello, Gilad. We regret to hear about your disappointing experience with Timex. We understand how frustrating it must have been to request a cancellation almost immediately, while your order was still unfulfilled, only to be advised to accept the international delivery and arrange a return afterward. We also recognize how this experience has affected your confidence in our customer service, especially as a returning customer. We value your feedback and appreciate you bringing these concerns to our attention. We have requested your contact information so our team can review your experience further and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for giving us the opportunity to look into your concerns.

Response from TimexOct 25, 2026

Hello. We’re sorry to hear that your experience with our warranty and repair process has been disappointing. We understand your frustration with the warranty information provided and the complicated shipping arrangements and associated costs involved in having your watch assessed for repair. We appreciate you sharing your concerns and understand how this experience has affected your confidence in Timex. We would welcome the opportunity to review your feedback and better understand your situation. We have requested your contact information so our team can look into this matter further and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for bringing this to our attention.

Response from TimexOct 25, 2026

Hello, Beth. It means a great deal to us that you’ve chosen Timex for so many decades, and we truly appreciate the loyalty you’ve shown our brand. We understand how disheartening it must be to experience repeated watch issues and then face unexpected repair charges and unanswered questions about your warranty claim. We’d welcome the opportunity to make sure your concerns are properly reviewed. We have requested your contact information so our team can look into your case, clarify what happened, and explore how we may assist you. Kindly provide the requested details at your earliest convenience. Thank you for sharing your experience with us. We value your longstanding connection with Timex and appreciate the opportunity to look into your concerns.

Response from TimexOct 25, 2026

Bonjour, Sandrine. Nous imaginons à quel point cette situation a pu être décevante pour vous : recevoir une montre qui ne fonctionnait pas, la renvoyer dès le jour même, puis rester sans réponse claire quant à son emplacement malgré votre preuve de livraison. Vous avez fait le nécessaire pour retourner l’article rapidement, et nous comprenons combien il peut être frustrant de recevoir une telle information plusieurs semaines plus tard. Nous aimerions sincèrement vous aider à éclaircir cette situation. Nous vous avons demandé vos coordonnées afin que notre équipe puisse examiner votre dossier et vérifier le statut de votre retour. Lorsque vous en aurez la possibilité, nous vous invitons à nous transmettre les informations demandées afin que nous puissions étudier votre situation de plus près. Merci de nous avoir fait part de votre expérience et de nous donner l’occasion d’examiner vos préoccupations. Nous espérons pouvoir vous apporter l’aide que vous méritez.