TimexReviews of timex.com

I have had two times watches break in the last year. Both had the same problem. The reset button in upper left corner will not allow you to change the time Terrible watches

Don't buy a watch threw this company they have GUILDLINES ON REVIEWS..WHEN YOU CALL THE COMPANY YOU CAN NOT GET AN AGENT.I TRIED FOR 30DAYS.I AM STUCK WITH THE WATCH BECAUSE I CAN NOT RETURN IT

Terrible customer service. Ordered a watch on 12.06.22. Never rec'd it but they sure did take my money $200. Tried calling and rec'd recording to call during business hours which I did multiple times. Tried using the Chat feature and it timed out after 30 seconds. Called many more times and nothing. Finally left my number for a call back that day. It came 4 days later and I missed the call. Tried that # and it's no longer in service. What a terrible company! Wish I could give it negative stars. Garbage company.

I bought a Timex watch via their website, and it arrived promptly. Within 24 hours I realised the watch was faulty so tried calling their Customer Service number on their website. It rang multiple times over 2 days but nobody ever answered. I then emailed them to receive an automated response saying they would reply within 1 business day. Still no response....I then called another number and eventually got through. The Christmas themed watch was a present to be worn through December, and I explained how embarrassing this was, and there wasnt much left of December for them to wear it! I was told to send it back and they would inspect it and send me back a replacement watch if they found it faulty. I asked if there was a complaints department, to be told there wasnt!!! I then had to pay for packaging to send it back (costing me money), and had to then chase them up. After a week I received a new watch, and after it having been worn (very carefully) the leather strap broke. I give up!!! Seriously feel ripped off and would NEVER BUY ANOTHER TIMEX WATCH! Poor customer service, poor product, no serious apology, and no further avenues of complaint. So here I am letting you know on Trustpilot.

Uhr kaputt - Wasserschaden. Geld nie zurückbekommen. Keine Antworten per Mail. Kompletter Betrügerverein.

Ordered a Timex Women's Explorer Mini Watch on Dec. 14th & paid extra for 2-day shipping. Should have received my watch today. UPS Tracking states it was NEVER given to them for delivery. Contacted Timex Customer Service during their Business Hours. Recording said their "offices are closed." Left call-back number. They called back & assured me they would track down my watch OR give me a refund & e-mail me in 3 to 4 hours. Never received any e-mail. Called back the number of the call-back & recordimg said "this is not a working number." I am VERY sure that the watch was NEVER sent out & they simply pocketed my $68.00 --- I believe this is NOT a valid website OR real company. They just take your money & rip you off. DO NOT ORDER ANYTHING FROM THESE THIEVES OR YOU WILL REGRET IT !!!

Uhr habe ich zurück geschickt, da sie mir nicht gefiel. Warte jetzt schon seit drei Monaten auf mein Geld. Telefonnummer funktioniert nicht. Habe alle E-Mail Adressen angeschrieben die ich finden konnte. Habe nie eine Antwort erhalten.

Customer service is not available or simply does not exist. Like all other reviews, Timex is silent. If you want to return something, they refer to the return label that would be in the box. There is no return label in the box. For all European customers; submit a complaint to ECC (European Customer Center). I just did. Is the only way to hopefully get something done.