TimexReviews of timex.com

Montre commandée, jamais expédiée. Pas de réponse du support.

Made an order. Let down repeatedly by courier who gave three hours notice before arriving, didn't ring bell, left no note of having been. There is no way to call Timex from the UK to report this: the line goes dead. UK customer service is responded to from the US, ignoring problems, taking up to a week to reply, no chance of an explanation or apology. Nearly £200 I don't seem to be getting back, no explanation, nothing. Genuinely shocked.

I have a T2N720 that has a special way of connecting the watch band. It uses what they call, fixation screws. I went to change bands but one of the screws heads broke off so I need a new pin and screw. Unfortunately Timex will not send or sell this pin for the band without me returning the watch too them and purchasing there band which I don't want. There are no after market pins available. Do not buy anything from Timex or you might find yourself out in the cold and without your watch.

I'm shocked. As a UK buyer, there is no customer service, they have taken the funds three times but it is sitting pending so my bank will not do anything for 31 days which is crazy. The TIMEX customer service number provided does not connect and nobody responds to emails. Avoid, it is scary that such a big company operates this way.

Similar to other reviews, I wanted to return an order, I didn’t receive a return label with my original order and had to email multiple times to get one. I returned my order back in November, and can see the item was successfully returned by tracking the waybill but have yet to receive a refund. Again I’ve chased multiple times but have not received my refund.

Like most of the other one star reviews, customer service is non-existent for UK customers with restrictive return policies, no phone number for customer service and no replies to multiple emails. A company like this should be banned from the UK market.

Bought a watch as a Christmas present 2021 for my Granddaughter in the UK, chose a Timex because as a young girl I had one that was marvellous. I know in these days of technology many pre teens have smart watches, but she wanted, what she calls 'a proper watch', it broke within 3 months. I have been trying ever since to get customer services to no avail. There isn't even a UK number to call, I have repeatedly called the USA on the number given to me. The only answer I get is 'no routes found' (whatever the hell that means), NEVER again would I buy from Timex, nor would I recommend anyone buy one.

I placed an order December 7th, 2022 with the website stating 1-2 day processing & 7-10 day shipping but that it would arrive by Christmas. On December 19th the website stated that the order was still processing so I called in & the customer service rep stated the watch I ordered was a custom watch so it takes 2-3 weeks processing but it should be shipped that week. No where on the watches page did it say the watch was a custom build (Womens Ohio State Weekender Watch). On December 27th I got an email from Timex asking me how I liked the watch & to give it a review, so even Timex knew that I should have had it by that point. On January 7th, 2023 I sent an email to Timex because their customer service chats time out after 30 seconds & nobody was picking up the phones. It’s now January 14th - website won’t give me an option for refund or to not charge me for it because the order is still processing, at this point I don’t even think I’ll hear anything by Christmas 2023. 1-2 day processing has turned into 38 days & counting with no explanation. The watch was very nice online but I’m not sure it’s worth this hassle.