TimexReviews of timex.com

Ich habe eine Timex-Uhr gekauft, eine mechanische mit automatischem Aufzug. Die Uhr ist schön, aber sie macht Geräusche wie eine billige chinesische Fälschung. Zuvor hatte ich nur Schweizer Uhren, aber auch keine teuren. Jetzt habe ich eine Timex gekauft und bin sehr enttäuscht, denn bei jeder Handbewegung hört man, wie der Automatikaufzug der Uhr arbeitet, als wären Teile locker. Das ist sehr nervig. Ich empfehle niemandem, Uhren dieses Herstellers zu kaufen. Für das Geld kann man etwas aus preiswerten Schweizer Uhren kaufen. Zudem war ich sehr überrascht, als ich die Uhr umtauschen wollte, denn anstelle eines Rücksendeetiketts gab es lediglich eine Anweisung, dass man eine E-Mail senden soll usw., obwohl nur 10 Tage für den Umtausch zur Verfügung stehen. Die Antwort per E-Mail erfolgt erst nach 2 Tagen und selbst dann wird das Etikett nicht sofort verschickt. Ich habe es immer noch nicht erhalten, und bald sind schon 10 Tage vergangen.

Ordered a watch on 27 February, still not shipped almost 2 weeks later. Not good enough.

I received my timex q reissue, and it has so many issues, the date does not work, the second hand does not operate properly, it is a piece of garbage, they run with my money, i tried to reach out to the customer service, however to my disappointment, they dont care and tell me to refer to the instructions, i emailed and tried to contact on the phone but i can't seem to reach out to them, the number dont work and they dont respond to my email, guys please avoid timex, their products are really crap and casio is a much better option. Their customer service is non existence.

Sadly didn't read these reviews before I bought a watch which quickly became faulty. ZERO response via all their contact channels. NEVER EVER AGAIN should not be allowed to trade.

Customer service is non-existent. I've contacted them four times about an order that is late and no reply. Slow shipping, poor service. Hope the watch is good when (if) it arrives. EDIT: watch did not arrive. I ordered an additional leather strap which turned up but the watch, which was apparently in the same box, was non-existent. Timex refused to refund the delivery fee and would only refund the strap 3 weeks after they received it. The watch was never actually available in their warehouse but they chose to pretend to ship it anyway. Avoid at all costs!

Bought a watch from Timex.com and immediately saw it selling on Amazon and Walmart for half the price. I tried to cancel my order within 2 hours of purchase, but was told all purchases are final. I can return the watch at my own expense and they wont refund the difference that retailers are selling the same watch for. Really crappy and rude customer service experience and never buying from them again.

Received a defective watch. Customer service is horrible and can't make any heads or tails of their replies. Am first told they don't to exchanges however when challenged about this with their returns policy they then said they didn't have stock - however the watch is available to buy online. Then some nonsensical email advising me to buy the watch from a 3rd party? Incredibly poor communication and service, especially considering this is a large multinational company. I have lost so much faith in them that I am no longer returning the watch as I have no idea if I'd ever see my money. I would strongly recommend never buying from their EU site as if there are any issues you will not get any support.

zero communication. you really have to spam every channel to get a non standard auto reply. 12 days ago they promised a full refund and they canceled my order because they can't deliver. guess what.. received zero email mentioning refund, no email mentioning order cancelation. while receiving at least 18 Timex promotion emails... never ever buying from timex again. IF YOU WANT TO THROW MONEY AND YOUR TIME AWAY, BUY TIMEX. zero customer support and zero communication. 0 stars.