TimexReviews of timex.com

Spent £240 on a snoopy watch-mechanism didn’t work. I just wanted an exchange but they made me return it. Now they are denying I returned it - no watch, no refund. Avoid and do the math!!

I bought a Giorgio Gali S1 watch from Timex in 2023, within 6 months the automatic winding mechanism had broken. It took over 6 months (from Oct 2023 to April 2024) to deal with Timex before they sent me a replacement watch. Now, less than a year after I got the replacement, the exact same fault has happened again. There is a fault in the watch manufacturing and poor customer service.

I recently bought an Expedition Tide-Temp-Compass watch from timex as a 21st Birthday present for my son. The watch cost £180.00 When the watch arrived, the packaging was damaged and the presentation box the watch came in was crushed. I immediately emailed Timex Customer services asking for a new box Lid to be sent to me. They got back to me to say: ‘I will forward your request to the relevant team. They will do their best to assist you with getting a replacement box lid. Thank you for your patience, and I hope we can resolve this for you promptly’….. That was on the 18th of January, 12 days ago. In spite of my emailing them twice in the intervening time I have heard NOTHING from them. It’s a real pity as the watch is lovely but their customer services are DREADFUL. 4/02/25 UPDATEDATE Timex has finally got back to me to say they can't get me a new box lid but will re-fund me 20% of the original price of the watch as a 'Good will' gesture. This made me laugh cos it's rather like me driving into your car then saying I will pay for the repair as a 'Good will' gesture! Anyway, I will wait to see if I actually get any money back from them and post the outcome here. So..... Watch this space!

I need to order from Hungary.I can not see my country on list.I wrote to customer office and they wrote first, I can order. And second answer is not , I ask why and they are ghosting Shame on the customer service team

I bought a new Timex watch and started having problems with one of the chronograph function buttons within a few months. I sent it in for service about a month before the warranty expired. It sat at the post office for more than a month before they even picked it up. I tried to be patient, but after hearing nothing for a couple of months after they picked it up, I sent an email inquiring into the status. It seems to take them a week to respond, and all they say is wait for us to get back to you. It's now been over 6 months and I'm still waiting. My last inquiry has gone unanswered for 6 days. I'm beginning to think I'll never see my watch again. I'll definitely never buy another Timex again.

Like others say if they got a chance they would give a zero. Same here. I was so excited to own the Timex Marlin for 50% off it felt like the perfect watch for me. I had saved up money for that year to buy the watch. But that excitement turned to frustration when my order never arrived and still hasn’t!! Reaching out to customer service only added to the disappointment, as I got little or no help and no clear resolution. I then got a tracking number for ups but it says on their website they have no possession of that package yet!For a brand with such a legacy, this experience feels like a letdown. I wanted to love Timex, but this has left me questioning if they truly value their customers. Please please other customers watch out for these issues.

Terrible customer service. The company describe an easy returns process but it is far from it. I bought a watch that was delivered promptly but unfortunately not suitable for the intended recipient. I then tried to organise return. Completely hopeless. Email responses are quickly made (presumably by AI) but, despite promising the generation of a return label the process is never completed. I have tried many times to contact a human without success. Avoid at all costs!!

Unfortunately, my situation is the same as reported by many others. I ordered a watch on January 1, 2025, and received confirmation of order via email. They charged my debit card. Fast forward two weeks and nothing. I sent an email to customer service yesterday and received an "automatic" reply that they will investigate. Terrible customer service and I definately will not do business with Timex in the future.