TimekettleReviews of timekettle.co

A kind of company does not reply any mail you send I am a prospect and they dont get involved with me

Right ear bud didn’t work even after trouble shooting. Contacted customer service via email for a return. They refused to give me return options and were slow to respond. They then asked me if I wanted to keep them and get “partial money back”. Still refusing to give me return info. Had to call and request help. Try refused to pay for return shipping on faulty product. I shipped them back and 14 days have passed and I still have not received a refund.

Bought M3, I have tested it a bit and note 5-20 seconds delay in conversational tranlations. It means that you can't pursue a swift and speedy conversation like the company shows in their youtube commercials so the question is, what's the point with TimeKettle? The YouTube clips are missleading. Don't buy it. Wait a few years until there will be AI-models that can deliver.

Overpriced ($300). Cheap build/construction (~$50). Charges for each language download for offline use (i.e. cannot download languages for offline use unless you pay for each downloaded language, i.e. virtually useless without Internet, i.e. virtually useless).

terrible customer service and the products are advertised as being WAY more advanced than they really are. I bought the Timekettle WT2 Edge/W3 Real-time Translator Earbuds and the product couldnt do simple spanish to english translations. and to return it? horrible time - customer service was so bad and didnt respond properly. not to mention extremely rude.

Purchased the M3 translator Earbuds. Product is a total scam. The product simply does not work. First, the earbuds do not translate… the phone app translates so you have to stick the phone in the speakers face. Although It did not matter how close, the app did not pick up the full conversation. For the little that it did pick up, I could not hear the translation over the person who was still speaking. As earbuds for calls they are mediocre with people telling me I sound like I’m in a cave. I’ve sent a number of complaints to the company via website without response. Seriously disappointed. I work offshore and really needed them to work.

Ear pods never arrived-No response to emails sent . Never buy from this company again wish I had read reviews before ordering

Received this item as a gift. I have no use for it. It is unopened. Reached out to customer service and was told that a return requires an Order No. As a gift, I do not have that. Response comes from Shenzen, China.