David B.
HORRIBLE nonexistent " customer service…
HORRIBLE nonexistent " customer service " - - - I can't tell you how good their products are because I never received them. They cancelled my online order due to " suspected fraud " yet never bothered to call or email me to confirm my order. I sent numerous emails and text requesting the order be reinstated yet no response. IMPOSSIBLE to speak w/a human being at their published phone number as it is for incoming text only. Do yourself a favor - shop elsewhere.
Response from Timbuk2Feb 20, 2026
We’re very sorry to hear about your experience. Fraud prevention measures are in place to protect our customers, but you should always be clearly notified if an order is flagged or canceled. Not receiving communication or a response after reaching out is not the level of service we aim to provide. We also understand how frustrating it is to feel unable to reach a live person when you’re trying to resolve an issue. Your feedback has been shared internally as we review both our fraud notification process and our customer support accessibility. We regret the frustration this caused and appreciate you taking the time to share your experience.