Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Andrew S.
I knew which bag I was in the market for, and the Timbuk2 site was easy to navigate. The bag has since arrived and is working great!
Response from Timbuk2Sep 10, 2026
Thank you for the great review! We’re so glad you had a positive experience and are enjoying your new bag!
Andrew M.
They really proactively helped me with an order via email, so that I got what I intended. Very good customer service.
Response from Timbuk2Sep 10, 2026
Thank you for the wonderful review! We’re so glad our team could help make sure you got exactly what you were looking for. We appreciate your kind words!
Michael N.
Thank you so much for fixing my bag and getting it sent back to me so quickly! This particular bag is one of my favorites and it served me very well on my honeymoon. I love how it is compact and yet it can fit a water bottle, a Switch, and whichever novel my husband is reading. Your bags really are the closest thing to a Bag of Holding that one can find in real life. 🤣
Response from Timbuk2Sep 9, 2026
Thank you so much for sharing this! We love that your bag has been part of such special memories, including your honeymoon, and we’re thrilled we could get a favorite back in action so quickly. Here’s to many more adventures together!
Matt S.
I own a handful of Timbuk2 bags of various sizes. I have different bags for different needs. One of my old one had a deteriorating lining. I sent in pictures and they offered to repair in for $25. Best 25 bucks I've spent in a long time. Sending it in was a breeze. They supplied the info. Confirming the repair and paying was simple. It was returned to me in less time than estimated. The results are top-notch. The interior looks brand new. It seems good for at least 15 more years. Now that's value. I remain a customer for life.
Response from Timbuk2Sep 9, 2026
Thank you for the incredible review and for being such a loyal Timbuk2 customer! We’re thrilled our repair team could give your longtime bag a fresh new life and make the entire process easy along the way!
abhishek
Quick and quality repair.
Response from Timbuk2Sep 8, 2026
We’re so glad our repair team could get your bag fixed up and back to you quickly. Here’s to many more adventures with it!
renee S.
easy to order, well constructed website showing the product details. The next day I discovered the luggage I ordered was on sale and after contacting the company was given a refund for the difference in retail and sale price promptly. We have long used Timbuktu and love their products.
Response from Timbuk2Sep 8, 2026
We’re so glad you had a smooth shopping experience from start to finish! Thank you for your longtime loyalty to Timbuk2. We appreciate your support!
Evelia B.
It was a user friendly site and I was able to pick what I wanted in less than 10 mins.
Response from Timbuk2Sep 4, 2026
Thank you! We’re thrilled you had such an easy experience navigating our site and finding what you needed.
Happy C.
My custom order Bag is amazing! I love every bit of my new messenger bag. It has plenty of room for everything I carry, even after my large work laptop is in there too. I had the should pad for my bag get lost in the shuffle of a huge order. Timbuk2 stepped up and did what they could to find the lost item and when it couldn't be found, went out of their way to get the part remade and shipped right away. Thank you Timbuk2!
Response from Timbuk2Sep 3, 2026
Thank you so much for the amazing review! We’re thrilled you love your custom messenger bag and that it has plenty of room for everything you need. We’re also so glad our team could make things right with the missing shoulder pad and get a replacement out to you. Thank you so much for the amazing review! We’re thrilled you love your custom messenger bag and that it has plenty of room for everything you need. We’re also so glad our team could make things right with the missing shoulder pad and get a replacement out to you. We hope your new custom bag is by your side for many years to come!
