Timbuk2Reviews of timbuk2.com

Response from Timbuk2Apr 25, 2026

We’re really sorry for the frustration this caused—that’s not the experience we want for you. We understand how concerning it is to not see tracking updates, especially with an upcoming trip. We'll reach out to you so we can investigate this right away and make things right. Thank you for your patience—we appreciate you bringing this to our attention.

Response from Timbuk2Apr 24, 2026

Sorry for the silence here—that’s not the experience we want for you. We’ve recently had some warehouse technical issues that caused delays in shipping, including your bag clips. Our team is working to get everything back on track and your order will be shipping soon. We appreciate your patience!

Response from Timbuk2Apr 24, 2026

Thank you for your review—we’re really sorry for the delay and the lack of communication. That’s not the experience we want for you or your husband, especially when he relies on his backpack for a daily commute. We understand how frustrating it is to be told an item is in stock and shipping quickly, only to be left waiting without updates. We’re apologize that we're experiencing technical problems in our fulfillment center and many orders have been affected with shipping delays. Your order will be on the way in the next day or so if it isn't already! We truly appreciate you choosing Timbuk2, and we’re sorry we fell short here.

Response from Timbuk2Apr 24, 2026

We’re really sorry for the delay—and even more so that your request to expedite your order wasn’t acknowledged. After waiting that long, you absolutely deserved a timely response and a better effort from us to make it right. While we did experience warehouse issues, we should have communicated more clearly and followed up on your request. That’s on us. We truly value your continued support, especially as a returning customer, and we’re sorry we fell short this time.

Response from Timbuk2Apr 27, 2026

Thank you for being a long-time Timbuk2 customer—we truly appreciate your support over the years. We’re really sorry to hear that your new bag didn’t meet the expectations set by your previous one. Feedback like yours is important, especially from customers who know our products so well. While some designs and features have evolved over time, we understand how disappointing it is when those changes don’t align with what you valued most. We’d like the chance to look into this further and see if there’s anything we can do to help. Please reach out to our support team—we don’t want you to feel stuck with something you’re unhappy with.

Response from Timbuk2Apr 22, 2026

Thanks for taking the time to share this—we understand why this would be frustrating. We aim to build bags that stand up to real life, and when something doesn’t hold up as expected, it’s absolutely worth a closer look. While our warranty does distinguish between defects and normal wear and tear, we know that line isn’t always clear from a customer’s perspective—especially when it comes to fabric performance. We’d be happy to review your bag again to make sure we’re evaluating it fairly and in line with our standards. If you’re open to it, please reach out to our team at [support email] with photos and any prior case details, and we’ll take another look. We appreciate you calling this out—it helps us continue to improve both our products and how we support them.

Response from Timbuk2Apr 15, 2026

Thank you for your feedback—we’re really sorry to hear about your experience. It sounds frustrating to wait for your order only to find the size recommendation didn’t meet your expectations. We understand how important a proper fit is, especially for something like a 17" laptop, and we appreciate you calling this out. Your note about the bag feeling oversized and the laptop not fitting securely is especially helpful. We’re actively reviewing how we present sizing guidance on our site to make it more accurate and intuitive, and feedback like yours plays a big role in improving that. In the meantime, we’d love to help make this right. Our team is reaching out to you directly to assist with a return or exchange and ensure you end up with a bag that fits your needs. If you have any immediate questions, feel free to reply here or contact us at [email protected]. Thanks again for bringing this to our attention—we appreciate the opportunity to improve.

Response from Timbuk2Mar 30, 2026

Thank you for sharing your feedback—we’re really sorry to hear that the backpack didn’t work out for you and caused discomfort. That’s definitely not the experience we want for our customers. Fit and comfort can vary quite a bit depending on body type and how a bag sits, and we understand how frustrating it is when something just doesn’t feel right—even before adding any gear. We’d really appreciate the chance to make this right and hear your feedback on the one you returned. If you’re open to it, please reach out to us at [email protected], and our team will be happy to assist with recommendations or next steps. Thanks again for your honest feedback—it helps us continue to improve.