HL
I had purchased a Timbuk2 Backpack in…
I had purchased a Timbuk2 Backpack in the Google Headquarters in 2016. I used the bag every day for 10 years but my beloved bag's zipper got stripped over time. I live in BC and the 2 closest locations for drop off are both over 4000kms away. I had started a repair ticket, but was not able to drop off the bag in person to a store until 3 months later to the Toronto store. That store helped reopened the repair ticket and assisted in getting the bag repaired. From the Customer service representative at the Toronto storefront, to the online person that reopened the ticket, to the communication to repair the bag and with extreme efficiency, I have been nothing short of impressed with Timbuk 2. I have a 2 backpacks and 2 messenger bags all from Timbuk2 and I love them all. My only concern is that I wish there was a storefront on the Pacific west coast so that I could shop there more often.
Response from Timbuk2Apr 25, 2026
Thank you for sharing this—it truly means a lot. We love hearing about a bag that’s been part of your daily life for 10 years, and we’re so glad our team could help get it back in action. We’ll be sure to pass your kind words along to our Toronto store and support teams. And we hear you on the West Coast presence—that’s great feedback and something we’ll keep in mind. Thanks again for your continued support over the years!