Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mk
Good communication from starting the repair to receiving at the factory to return. No issues trusting their warranty.
Response from Timbuk2May 14, 2026
Thank you for your kind feedback! We’re glad to hear the communication throughout the repair process gave you confidence from start to finish. Providing a smooth experience and standing behind our warranty are both very important to us. We appreciate your trust and support!
Erich
Timbuk2’s customer service is great. They replaced my copilot’s extending handle without any hassle. Process was simple and easy. Thank you!
Response from Timbuk2May 14, 2026
Thank you so much for your kind words! We’re thrilled to hear the replacement process for your Copilot handle was simple and hassle-free. Our team works hard to make sure our customers are taken care of, and we’re glad we could help get you rolling again. Thanks for choosing Timbuk2!
Jeremy J.
Great website. Easy to look through all the options and colors.
Response from Timbuk2May 13, 2026
Thank you for your feedback! We're so glad to hear you enjoyed the website experience and found it easy to explore all the options and colors. We appreciate your support!
Judy D.
The bag was a gift for my daughter, she says it is perfect for all of her needs.
Response from Timbuk2May 12, 2026
Thank you so much for sharing this! We’re thrilled to hear your daughter loves the bag and that it’s perfect for her needs—that’s exactly what we hope for. We appreciate you choosing us for such a special gift!
Jerry R.
The quality is not only reflected on Timbuk 2’s products but you will find their proud representation of the business in every aspect of your experience with them. Customer service, the site’s ease of use, shipping updates, yeah it’s all there. I am proud to say I have been a returning customer of over 15 years and have never seen them go backwards in their outstanding ability to produce a deliver a great product. Great work to the amazing Timbuk 2 Team!
Response from Timbuk2May 12, 2026
Thank you for such an incredible and thoughtful review. Hearing that you’ve been with us for over 15 years truly means a lot to our entire team. We take a lot of pride in making sure quality shows up in every part of the experience—from our products to customer service to every interaction along the way. Your continued support and recognition of that effort is deeply appreciated. We’ll be sure to share your kind words with the team—they’ll love it.
Shawn T.
Sent my waterproof backpack in for the lifecycle repair program to have a delaminated piece repaired but after evaluation it was deemed irreparable. The customer service team offered to replace the pack under warranty and the agent was quick and responsive. My family owns a dozen bags or packs and we routinely give them as gifts. This being the first time I've encountered an issue with any Timbuk2 product and am grateful that they stand behind their products.
Response from Timbuk2May 12, 2026
Thank you so much for your thoughtful review and for being such a longtime part of the Timbuk2 family. We’re sorry your backpack couldn’t be repaired through our Lifecycle Program, but we’re glad our team was able to make things right with a warranty replacement. Hearing that your family has trusted Timbuk2 bags for years — and even gifted them to others — truly means a lot to us. We appreciate your support and are grateful for the opportunity to stand behind our products when issues arise. Thanks again for sharing your experience!
Mark
I needed a repair and the process was very easy. They indicated it could be weeks, but did the repair and mailed me my bag in just over a week! The repair is absolutely great. The quality of work amazing! I'm very pleased.
Response from Timbuk2May 11, 2026
Thank you for sharing your experience! We’re so glad to hear the repair process was smooth and faster than expected. It means a lot to know you’re happy with the quality of the work and the final result. We truly appreciate your support and are delighted your bag is back in action!
RL
Love the customization options, fabric types, and internal pocketing. Bought a Large bag a few years ago and needed something a LOT smaller so I'm not stuffing my pockets with EDC gear. Can't wait to get my new bag!
Response from Timbuk2May 8, 2026
Thanks so much for the support and for coming back for another bag! We love hearing how customers tailor their setup over time, and it’s awesome that you found the perfect smaller option for your everyday carry. Hope the new bag keeps your EDC organized without overloading your pockets — can’t wait for you to get it in hand!
