Timbuk2Reviews of timbuk2.com

Response from Timbuk2Apr 24, 2026

We hear you—and we’re really sorry for the wait and the lack of clear communication. While we did post about the delays on our website and we did contact all customers with orders, our communication clearly did not make its way to you and we apologize. We know that once it arrives, it’ll be worth the wait—but we know we need to do better getting it to you.

Response from Timbuk2Apr 24, 2026

We’re sorry your order took longer than expected to ship—that’s not the experience we aim to provide. We’re working to improve our shipping times and communication so this doesn’t happen again. If there’s anything we can still help with, feel free to reach out to us at [email protected]. Thanks for your patience and for choosing Timbuk2.

Response from Timbuk2Apr 3, 2026

Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag. We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution. Thanks again for your feedback—we appreciate you giving us the chance to make this right.

Response from Timbuk2Apr 1, 2026

Thanks for your feedback—we’re sorry to hear this backpack hasn’t met your expectations. We’d like to learn more about what’s going on and help find a positive solution for you. We’re reaching out to you directly, but feel free to reply here with any additional details or photos. Appreciate you sharing this with us.

Response from Timbuk2Apr 1, 2026

Thanks for your feedback—we’re sorry to hear the new shoulder strap isn’t working well for you. We understand how frustrating that can be. Our team will be reaching out to you directly to learn more and help find a solution.

Response from Timbuk2Mar 26, 2026

Thank you for your thoughtful feedback. We’re glad to hear you found the build quality to be solid, but we’re sorry the zipper size and accessibility—especially on the top pocket—didn’t meet your expectations. Your insight about making that pocket deeper is especially helpful, and we’ll be sure to share it with our design team as we continue to improve. We appreciate you taking the time to share your experience.

Response from Timbuk2Mar 25, 2026

Thanks for your feedback! While the bag may feel stiff at first, it’s designed with minimal structure and will soften with regular use over time. We appreciate you sharing your experience.

Response from Timbuk2Mar 25, 2026

We’re very sorry to hear about your experience with our warranty process. This is certainly not the experience we want for our customers, and we understand your frustration. We truly value your feedback, as it helps us improve our products and service. We are reaching out to you directly to discuss this further and find a resolution that works for you. Please expect our message shortly, and we hope to make things right. Thank you for giving us the opportunity to address this.