Timbuk2Reviews of timbuk2.com

Response from Timbuk2May 12, 2026

We’re very sorry for the delay and understand how frustrating it is to order a bag for an upcoming trip and not receive it in time. This is not the experience we want for our customers. We appreciate you bringing this to our attention and would like the opportunity to look into your order further. We'll reach out to you directly with an update. Thank you for your patience, and again, our apologies for the inconvenience.

Response from Timbuk2May 7, 2026

We’re sorry for the frustration caused by the lack of clear delivery updates. We understand how important it is to know when your order will arrive, and seeing the same message is not helpful. Please know this is not common. Our team is currently looking into your shipment to get a more accurate status, and we’ll reach out to you with an update as soon as possible. Thank you for your patience while we work to resolve this.

Response from Timbuk2Apr 27, 2026

We’re really sorry for the frustration here—we understand how disappointing it is to see your order sit without movement. We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear that didn’t set the right expectations in your case. Your order is in process, and we’d be happy to check on it or provide a more detailed update—please feel free to reach out to our support team so we can help.

Response from Timbuk2Apr 27, 2026

We’re really sorry for the delay and lack of updates—that’s not the experience we want for our customers. We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we fell short in keeping you informed directly. We understand how frustrating the timing must have felt, especially when your order only moved after you reached out. If there’s anything we can still do to make this right, please don’t hesitate to contact our support team.

Response from Timbuk2Apr 27, 2026

We’re really sorry for the delay—we understand how frustrating it is when an order takes longer than expected. We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we didn’t set the right expectations in your case. Your order should be arriving soon, and we truly appreciate your patience. If you’d like a more detailed update, please feel free to reach out to our support team.

Response from Timbuk2Apr 27, 2026

Thank you for taking the time to share such a detailed experience—we’re truly sorry for the delays and, especially, the lack of consistent communication along the way. While we did notify customers early on about the fulfillment center issue and issued shipping refunds, we clearly fell short in keeping you updated as the situation continued. We understand how important this backpack was for your daily commute, and how frustrating it must have been to go weeks without clear timing or follow-through. We’re glad to hear your order is finally on the way, but we recognize that the experience leading up to that wasn’t what you expected—or what we aim to provide. Your feedback is being taken seriously as we work to improve both our communication and fulfillment processes. If there’s anything further we can do to make this right, please don’t hesitate to reach out to our team directly.

Response from Timbuk2Apr 14, 2026

Hi there — we’re really sorry to hear about your experience. That’s definitely not the quality we aim to deliver. We do want to note that putting the bag in a washing machine isn’t recommended, as it can damage the materials and construction. That said, we understand how frustrating it must have been to go through the repair process and not get the outcome you expected. Our team would still like to help make this right. We’re reaching out to you directly to take another look at your situation and see what we can do. Thank you for bringing this to our attention.

Response from Timbuk2Apr 1, 2026

Thanks for your feedback — we’re really sorry to hear this bag didn’t meet your expectations, especially after your past positive experiences with us. The broken buckle isn’t something we expect, and we’d like to take a closer look. We’re reaching out to you directly to gather a few more details and help make this right. We also appreciate your thoughts on the shoulder pad and design changes — that feedback is important to us.