Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 290 reviews with 5 stars · Clear filters
Jacob
Ease of ordering on website.
Response from Timbuk2Jun 10, 2026
Thank you for your feedback! We're glad to hear that you found our website easy to use and that the ordering process was smooth and convenient. We appreciate your business and look forward to serving you again.
John G.
good product & cust support
Response from Timbuk2Jun 9, 2026
Thank you for your kind feedback! We're thrilled to hear you're happy with the product and that our customer support team provided a great experience. We truly appreciate your support and look forward to serving you again in the future.
Alexa R.
The customer service team retroactively applied a coupon code that I had forgotten to enter during my purchase. It was so awesome of them to do this and I really appreciated the excellent service. Great communication too!
Response from Timbuk2Jun 8, 2026
Thank you for your kind words! We're so glad our customer service team was able to help by applying the coupon code after your purchase. Providing excellent service and clear communication is always our goal, and it's wonderful to hear that your experience reflected that. We truly appreciate your support and look forward to serving you again in the future!
ABCXYZ
Great company; quality, long-lasting products!
Response from Timbuk2Jun 9, 2026
Thank you for the awesome feedback! We're thrilled to hear you're happy with our products. We take pride in creating high-quality, durable items that stand the test of time. We truly appreciate your support and look forward to serving you again!
Ben
Amazing and fast warranty repair! Thank you again for standing behind your awesome bags!
Response from Timbuk2Jun 3, 2026
Thank you for your kind words! We're glad our warranty program was able to get your bag back in action quickly.
Danny F.
Superb customer support and fast shipping.
Response from Timbuk2Jun 3, 2026
We truly appreciate your feedback and your support. Thank you for taking the time to share your experience!
Janet
Easy online ordering platform. Great descriptions of product choices
Response from Timbuk2Jun 3, 2026
Thank you for your kind words! We truly appreciate your feedback and look forward to serving you again.
SCreith
In 2010 or thereabouts I designed a Timbuk2 Backpack - Raspberry with a Giraffe back panel. A total thing of beauty. The backpack went to Switzerland among many other trips. Fast forward to 2026 and I want to pack for our next big adventure but though my backpack looks used but in perfect condition on the outside, the inside lining has crumpled. Not too shabby when you consider my backpack is 16 years old ! I contacted Timbuk2 and they reviewed pictures of my backpack and though it wasn't covered under warranty, my backpack was repaired for a nominal fee in record time! It travelled to the US from Canada and was back in less than 2 weeks and looks as good as new.
Response from Timbuk2Jun 1, 2026
Thank you for your wonderful review! We're thrilled to hear your custom backpack has been by your side for so many adventures over the past 16 years. It's great to know our repair team was able to get it back in action quickly and make the process easy, even across borders. We appreciate your support and wish you many more amazing trips with your refreshed Timbuk2 backpack!
