Timbuk2Reviews of timbuk2.com

I own several Timbuk2 bags. Thank you

Easy drop off for warranty repair at store and super fast repair, less than 2 weeks.

Timbuk2 makes exceptional bags—the materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran into an issue, their team went completely above and beyond to find a hassle-free solution. It’s rare to find a brand that stands behind their products like this. Highly recommended!

Timbuk2 makes a great product. That they truly make it to last forever is grand. In a world where many times obsolescence is built in, at Timbuk2 if it needs a little love after 10 years or so, THEY’RE IN. They rehabbed my beloved custom designed bag and made it as good as new. Just amazing. Thank you!

A trusted brand that I can depend on for decades. I just purchased my fourth bag, and very excited. Easy to use website and quality products.

The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options within a few days. I shipped my bag, and again the response after it was received was fast. The cost to repair the bag was very reasonable, and the repair process happened much faster than I anticipated, and when I received my bag back, the inner liner that was repaired looks fantastic and brand new. I whole experience was great, and communication along the way was so critical to such a positive experience. I'll gladly support and recommend Timbuk2.

I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else about the bag was still pristine, and I didn't want to lose the bag. The support team was fantastic about walking through the process of replacing the lining. I was also able to request new features including the laptop sleeve and cup holder, as well as a handle. The price was super reasonable, the experience was smooth, and I got exactly what I wanted. ALSO, at no point did I have to interact with an AI agent!

I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping back to me (I paid to ship it to them instead of dropping off at a store). I have had a Timbuk2 bag of some sort for over 22 years, and I'll never choose anything else!