TiltaReviews of tilta.com

I’m a student at WCC in Ann Arbor Mi in the Media Arts program. I was told to reach out to the company for a student discount, so I emailed them. They wouldn’t give me the discount. I sent my student ID, emailed from my student email. He kept asking what I’m ordering & he was going to place the order? & would only respond every few days. I said I needed to place the order as soon as possible, a code would suffice. He finally said he would give me the code then more days passed so I emailed again explaining that I would like to place the order immediately for my upcoming project. He just stopped responding to me. I went back & forth with him for weeks with no student discount. Why offer a discount if you are just going to use your business hours to give students the run around? Not very professional or nice thing to do to students. I ended up buying it still but from Adorama for cheaper than Tiltas student discount. I thought cool. I finally get it & there’s no directions anywhere in the box to put it together. Now more runaround just for me to build it. Im irritated all around by the customer service here. Seems like a nice product but I wouldn’t know bc I can’t get the damn thing together. I don’t want to play back and forth again with them. I missed the cage for my project btw.

Well another negative review….my product came in the mail….i ordered a pro max case got a regular pro…..I checked the right boxes…..now they won’t send me a return label after paying 117 dollars for this low budget case….i never felt so ripped off. Plenty of other cases in this world and definitely better quality too…I even emailed the ceo and got zero response. I do not recommend doing business with this poorly run company.

**UPDATE OCTOBER 2025** Tilta reached out and fixed the issue below. Faith restored. Thanks Tilta. ------ Absolutely no help whatsoever. I bought an item on Amazon's Spring Deals day and I was misled by Tilta's product photos. I received a different product to the photos and I assumed I had been sent an old/discontinued version so I sent it back to Amazon/Tilta for the product in the photos. I then received the email response below and I asked for a discount code to enable me to purchase the item again at the price I originally paid but after months of talking to 'Benjamin' and 'JJ' they refused to make the situation right. Considering other peoples comments here I can reinforce that their customer service is unhelpful and confusing - as a freelancer looking to use their products I am astonished they can't provide the product at the price I paid for it from their store on Amazon. The email confirming they are misleading customers with their product photos on Amazon: 'Thank you for your interest in Tilta and for reaching out. I spoke with our support supervisor and it looks like your received our updated vmount adapter for FX6. No cable is the new version! The pictures should be updated so I believe you were sent the correct unit. The adapters that come with the cable are not longer in stock and we are just selling the new version now. If the plate charges your camera, you should be good to go. Hope this was able to give you some more clarification!'

I ordered gear directly from Tilta’s website and immediately contacted them to cancel one item worth $240 (Nucleus Nano II), before the order shipped. I emailed multiple times, left comments on X, Facebook, and even messaged their customer support addresses a dozen of times. No reply. Nothing. Not even an order confirmation. Now I see they’re preparing to ship the full order — including the item I asked to cancel — to Japan, where I’ll be forced to pay high import taxes on something I explicitly said I didn’t want. This isn’t just bad customer service, it’s borderline shady. If you buy from Tilta direct, be warned: They don’t respond. They don’t confirm orders. They don’t respect cancellation requests. Their gear might be good, but if anything goes wrong, you're on your own. I’ll be filing a dispute with my payment provider and refusing the package when it arrives. Buy from a proper dealer instead. Don’t deal with Tilta direct.

J’ai acheté « Hydra Alien Mini Ultimate Kit - Desert Beige » le produit et de qualité, le packaging très beau, la livraison super rapide ! Je ne comprend pas tout les avis négatif, personnellement je recommande a 100% Tilta !!

Timely arrival. Product was as advertised. It fit perfectly.

I just really rate everything I’ve bought from Tilta so far. I don’t exclusively use the brand but I cage all my cameras in their kit. They’re still the best most satisfying and robust cages on the market for my BMPCCs and a great place to start rigging out from. The value is excellent, especially if you buy packages. Plus, the support has always been awesome. Probably two things worth bearing in mind: Buying camera rigging can be complex and all rigging has limitations, as well as that Tilta is China based so things can take slightly longer to arrive than if ordered locally. However, it’s still totally worth going with Tilta if you want good quality, well priced and innovative kit for your cameras.

Awful. I purchased a Z9 cage with handle Dec. 26th 2023 on sale for $296.95 Nowhere does it state the shoulder strap had to be removed. I would not have bought this unit had I known. The directions were very difficult to locate online since this unit did not come with directions. As far as I'm concerned this made the Z9 cage unusable to me. Upon my complaint to customer service, in turn, I was emailed by them. I had to prove the product was defective and they would not pay the cost of this return unless I could prove this. They supplied me with a set of directions for the return. I followed to the "T"when shipping this unit back to them. I was then promised a full refund within 3 days of Tilta receiving my return. Well, as it stands now, according to FedEx, Titla received the unit last week and still no refund! Leaving an important piece of product information that I would have based my decision to purchase and that anyone buying this unit should be informed of is unacceptable.