TiltaReviews of tilta.com

After placing an order, I got a notice that the product is not available in EU and that it will be shipped from China warehouse. Nobody told me that I have to pay import fee. The amount was very high, 1/3 of the whole order amount. Not ordering anything from Tilta again.

Tilta does not deliver and does not respond to emails. Fraud!

The electronic suction cup I purchased arrived faulty and did not achieve full suction from the first test. I contacted Tilta immediately and provided all the requested evidence, including video and photos. After a month of communication, there was still no resolution or return option offered. As a result, I have requested a refund through my bank. I hope Tilta improves its after-sales and warranty process because the products themselves are promising.

187€ de frais de douane non annoncés lors de la commande ! Pour une commande de 300€, ça fait beaucoup de frais supplémentaires. Le service client ne propose aucune solution, c’est à moi de payer… À fuir !

I’m a student at WCC in Ann Arbor Mi in the Media Arts program. I was told to reach out to the company for a student discount, so I emailed them. They wouldn’t give me the discount. I sent my student ID, emailed from my student email. He kept asking what I’m ordering & he was going to place the order? & would only respond every few days. I said I needed to place the order as soon as possible, a code would suffice. He finally said he would give me the code then more days passed so I emailed again explaining that I would like to place the order immediately for my upcoming project. He just stopped responding to me. I went back & forth with him for weeks with no student discount. Why offer a discount if you are just going to use your business hours to give students the run around? Not very professional or nice thing to do to students. I ended up buying it still but from Adorama for cheaper than Tiltas student discount. I thought cool. I finally get it & there’s no directions anywhere in the box to put it together. Now more runaround just for me to build it. Im irritated all around by the customer service here. Seems like a nice product but I wouldn’t know bc I can’t get the damn thing together. I don’t want to play back and forth again with them. I missed the cage for my project btw.

Well another negative review….my product came in the mail….i ordered a pro max case got a regular pro…..I checked the right boxes…..now they won’t send me a return label after paying 117 dollars for this low budget case….i never felt so ripped off. Plenty of other cases in this world and definitely better quality too…I even emailed the ceo and got zero response. I do not recommend doing business with this poorly run company.

I ordered gear directly from Tilta’s website and immediately contacted them to cancel one item worth $240 (Nucleus Nano II), before the order shipped. I emailed multiple times, left comments on X, Facebook, and even messaged their customer support addresses a dozen of times. No reply. Nothing. Not even an order confirmation. Now I see they’re preparing to ship the full order — including the item I asked to cancel — to Japan, where I’ll be forced to pay high import taxes on something I explicitly said I didn’t want. This isn’t just bad customer service, it’s borderline shady. If you buy from Tilta direct, be warned: They don’t respond. They don’t confirm orders. They don’t respect cancellation requests. Their gear might be good, but if anything goes wrong, you're on your own. I’ll be filing a dispute with my payment provider and refusing the package when it arrives. Buy from a proper dealer instead. Don’t deal with Tilta direct.

Awful. I purchased a Z9 cage with handle Dec. 26th 2023 on sale for $296.95 Nowhere does it state the shoulder strap had to be removed. I would not have bought this unit had I known. The directions were very difficult to locate online since this unit did not come with directions. As far as I'm concerned this made the Z9 cage unusable to me. Upon my complaint to customer service, in turn, I was emailed by them. I had to prove the product was defective and they would not pay the cost of this return unless I could prove this. They supplied me with a set of directions for the return. I followed to the "T"when shipping this unit back to them. I was then promised a full refund within 3 days of Tilta receiving my return. Well, as it stands now, according to FedEx, Titla received the unit last week and still no refund! Leaving an important piece of product information that I would have based my decision to purchase and that anyone buying this unit should be informed of is unacceptable.