Laura
Product was received with several…
Product was received with several defects and broken tiles. Product was poorly packed for shipment. I returned the product with extra packing. I was denied a refund. Additionally, I spent $20 to return the tile. Not a good experience.
Response from Tile ClubMar 31, 2022
Thank you for your feedback. We see our customers' satisfaction as a top goal for our company, so we make sure to pack orders with extra care. Although we do our best to pack orders carefully, in some cases damage may still occur in transit. We are always happy to fix the issue promptly by filing a damage claim with the shipping carrier and ship a replacement order to our customers. Please find more about our damages policy here: https://www.tileclub.com/pages/damages-policy. We immediately take action when we receive a damaged tiles inquiry, however we must be informed by the customer when damages occur. We were unable to find any trace of communication regarding this order and we don’t have any record on file of you informing us that your order arrived broken. If we are mistaken, please feel free to forward us your inquiry to [email protected], and it will be reviewed ASAP. Since we have no evidence the product has been damaged before it was returned, we are unable to issue a refund. Please note that we cannot issue credits for any items returned broken, used, or altered in any way. You can view our return policy here: https://www.tileclub.com/pages/return-policy. An option available to you is to file a claim with the carrier you used and provide the carrier with photos of the damaged tile that we sent you.