TIGR LockReviews of tigrlock.com

Thanks for going above and beyond Jim!

Very pleased, this is a beautiful, useful item!

I ordered a titanium lock online about two years ago on the suggestion of another Brooklynite. We somehow lost that one in the park (fell off the bottom of a stroller), but my wife and I then got a pair of the blue steel ones with the same key we had before. We use them for our bikes when we go out around the city with our kids. But it also turns out they are very useful for locking a stroller to the gate outside our apartment building so that we don't need to haul the stroller up and down the steps. And the locks are light enough to just throw onto the stroller when we're going somewhere (e.g., the library, the farmers' market) and want to leave a stroller for a little while. Definitely a good lock for city living, and having two tied to the same key is great.

Top notch product and service

Excellent transaction, no problems!

Great product, great customer support.

I bought a 2-pack TiGr BLUE mini Keyed Alike Pair last year. Really wonderful product - I love the look, the lightness, the shared keys, and the simple lock mechanism. Recently, someone attempted to cut one of the locks to steal my bike. While they dented the bike, I was so happy and relieved that the TiGr lock held strong and prevented the bike thief from stealing my bike. However, the incident also slightly damaged the lock shackle. When I contacted the team, Jim and John (the company principals/owners!) responded right away and sent me a replacement shackle at no cost, which I received shortly after. To be honest, I find it touching that in 2022 there are small family-owned and -operated businesses like TiGr that manage to both make cutting-edge products and provide excellent customer service. I'd recommend TiGr to anyone who loves bikes and biking!

I refunded one lock with no problem, ordered the Tigr Blue instead, when it was a bit rattly on the frame I had a good email exchange with a member of the team and we were able to remedy my issue. I think they should remove the old titanium lock from their website in favour of the improved Tigr Blue steel lock, since it's not much cheaper. I suspect it remains there to avoid customers that bought the old one from getting upset and perhaps they have some stock to clear, but I wouldn't buy one and wouldn't recommend the non blue steel versions. Great locks though, great company.