TIGERSECU Reviews | Read Customer Reviews of tigersecu.com

TIGERSECU Reviews | Read Customer Reviews of tigersecu.com

TIGERSECU reviews

108 approved reviews, newest moderated first

Candice S.
Mar 3, 2026
Top notch service
Excellent products and customer service! I've purchased two DVR boxes and just had my first technical error 5 years later. Support helped me get back up in no time (thank you May!). Turns out I just needed to update the firmware.
Response from TIGERSECUMar 6, 2026
Hi Candice, thank you for the wonderful feedback! We're glad to hear your system has been running strong for years and that May was able to help you quickly resolve the issue. We truly appreciate your continued support!
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Mitch D.
Feb 27, 2026
great security system DVR and excellent…
great security system DVR and excellent customer service
Response from TIGERSECUMar 3, 2026
Hi Mitch, thank you for the fantastic review! We're glad you're enjoying the DVR and our customer service. We truly appreciate your support!
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Stallah T.
Feb 24, 2026
I appreciate your service
I appreciate your support. Great customer service as well.
Response from TIGERSECUMar 3, 2026
Hi Stallah, thank you for your kind words! We’re glad we could assist you and truly appreciate your support. If you ever need anything, we’re here to help!
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Michael
Feb 17, 2026
Great customer service
Great customer service. Very polite, easy to work with and made sure any issues were resolved. Responded with a call back in a timely manner. Product works great also!
Response from TIGERSECUMar 6, 2026
Hi Michael，thank you for the wonderful feedback! We’re glad our team could assist you promptly and make sure everything was resolved. It’s great to hear the product is working well too. We truly appreciate your support!
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gerard B.
Feb 16, 2026
Did Not Honor The Warranty
Ordered a 16 channel DVR with a factory installed 4TB HDD and a 2 year warranty. After one year the HDD failed. Manufacturer would not honor the warranty and claimed the factory installed HDD only has a year warranty. Had to involve Amazon to settle the deceptive advertising on their website that offers a two year warranty with no exceptions stated. Update: The Amazon Warranty Support Team has reviewed all the documentation/evidence provided and supports my position. Amazon will refund the full purchase price. It appears, after the purchase was made, the seller decided to exclude certain factory furnished and installed internal components from the two year warranty advertised without reflecting this in their product advertising.
Response from TIGERSECUMar 3, 2026
Hello Gerard, we’re sorry to hear about your experience and truly understand how frustrating a hard drive failure can be — especially when it happens sooner than expected. Our DVR systems carry a two-year warranty on the recorder itself, while internal hard drives and certain accessories are covered under a one-year manufacturer warranty. We recognize that warranty structures can sometimes be misunderstood, and we appreciate the opportunity to clarify this for our customers. Our goal has always been to provide transparent support policies and responsive service. We regret that this situation left you feeling otherwise. If there’s anything further we can review or assist with, we’re always open to continuing the conversation. Thank you for your feedback — it helps us improve how we communicate with our customers.
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JJ
Feb 10, 2026
great Tech supp people.
Tech supp. was very helpful, professional, knowledgeable and very attentive too. thank you Tech support was a lady btw.
Response from TIGERSECUFeb 11, 2026
Hi JJ, thank you for the wonderful feedback! We're glad to hear our support team was helpful, professional, and attentive. We’ll be sure to pass your kind words along to her. We're always here if you need anything!
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Steve R.
Feb 9, 2026
The person I talked to was very…great and knowledgeable and told me what I needed abs sent a site to purchase what I needed
The person I talked to was very knowledgeable and very helpful zi did was she said ordered what she said and worked great she was a joy to talk with Thanks for everything
Response from TIGERSECUFeb 11, 2026
Hi Steve, thank you for sharing your experience! We’re so glad to hear our support team was helpful and that everything worked perfectly after following her guidance. We truly appreciate your kind words and are always here if you need anything!
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Desiree
Feb 6, 2026
I was having trouble connecting my app…
I was having trouble connecting my app to the device, so I called Tigersecu's customer service phone number. May walked me through the process with patience and clarity. It was completed in minutes.
Response from TIGERSECUFeb 11, 2026
Hi Desiree, thank you for the great feedback! We’re happy to hear May was able to guide you through the setup quickly and clearly. We're always here if you need any further help!
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