TigerChef.comReviews of tigerchef.com

My order arrived very quickly. no problems

Very easy to use, efficient, and handy... No problems... EBay and Amazon could learn a thing or two from these guys...

The site was really easy to use on mobile. Shipping was very fast.

I was amazed at how quickly I received my sheet pans! I was debating if I should order on Amazon because of fast shipping but decided to go with tigerchef because their prices were SO much cheaper! I got my product the next day! Will definitely order again.

My order came really fast and they had the best price on the web. Shoutout to Ethan for pushing my order through quickly so I can get it on time for my event without having to pay expedited shipping. Thank you!

Ordered an expandable 6-wheel dough cutter from TigerChef because the low price. Well, you get what you pay for. The dough cutter did not expand evenly so it would not provide evenly cut strips, and the locking mechanism did not work. I called on Friday at 4pm and was told that a "ticket" would be created to investigate the issue, but I would not receive a response until Monday or Tuesday because they close at 5pm on Fridays and don't work weekends. I did not receive any notification until Wednesday which was an email that stated the locking mechanism should work so a replacement was being sent to me. Well, this didn't address the dough cutter not expanding evenly. When I called about an hour after I received the email and explained that only one of the issues with the product was being addressed, I was told "well, let's wait and see if the replacement works." I was not happy with this response and asked to speak with a customer service manager. The gentleman told me the same thing and I explained my frustration with this kind of service. I had ordered the product 12 days earlier and I'm left without a working product. And now I have to wait for a replacement to be sent to me and "hope" that it works. There is no one available who can inspect products they sell because they ship from different warehouses across the country. Well, if you're going to be selling a product, someone needs to be available who can answer questions about that product. The replacement eventually arrived and once again the dough cutter did not expand evenly and the locking mechanism did not work. I called back (now 16 days after the order was replaced) and asked for a refund including the outrageously overpriced shipping charges. It is now 10 days since I asked for the refund and a refund still has not been issued. I have never been so frustrated with a company in my life. I've had better service from student loan companies and the IRS.

I ordered a cutting board to have engraved as a gift for Christmas. When it was delivered it was obviously damaged. It looked like someone had put a bunch of staples in one spot and removed them. That was annoying but I understand things happen. The customer service agent responded right away in helping me. He started off by making it seem like no problem, we will send a new one right away, you may even be able to keep the damaged one. Then he said they wanted it back which is no problem but they wouldn't be able to send a new one until the old was received. This meant that I would not get it in time. I requested for him to make an exception to send it once they could track my damaged one was returned. He said "I know normally we cannot do that. I will see what I can do for you." I was grateful and awaited his answer. It never came. I emailed him to explain if it hadn't already been shipped it was too late and I would need a refund. I then decided to call because I needed to know if I would have to go buy another one somewhere. I call and they are closed because it's Friday and they close early on Fridays and won't be in until Monday. So I email him asking for a refund since I will have to assume that him not giving me an answer means he was unable to ship it early and I can see the package I returned has not been delivered yet. I go buy another board and take it to my engraver. Monday morning I get an email, "The replacement order has shipped out 12/17 and is set to arrive today 12/21 via UPS. You can click on the link below to see the shipping update." No apology for not getting back to me. No sorry for the inconvenience it caused. Nothing. I told him I was grateful he was able to get it to me in time but the lack of communication was annoying and frustrating. I would think twice before reordering between a damaged product and poor customer service skills. Not a horrible experience. It was made right ultimately with the new product but it would have been much better just by simply keeping me informed.

Terrible Company to do business with rude and down right beligerent ordered blades for my french fry cutter anything but helpful I DO have the cutter that they distribute the extra blades will not fit the cutter ( the holes are less than a 16th out but they have said it's not ours we'll charge 15% restocking fee and non-refundable return postage. DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!!!