TigerChef.comReviews of tigerchef.com

so far so good

My first time ordering but didn't know that 2 lysols with cost me 49.99. For 2 lil cans. I don't want it but I will never ever go on this website. Again.

Ordered Lysol to go back in May. Payment processed! Still waiting for delivery! Due in stock date has changed at least three times. Trying to give the ‘benefit of the doubt’ under the circumstances, but I’m losing patience. Will wait through latest in stock date and if no I don’t receive a firm delivery date, will cancel order and request refund.

I ordered Lysol to go spray in April which arrived 6 weeks before the in stock date. I ordered Clorox disinfectant spray at the same time. Now, it’s August an it’s not available for at least another 8 weeks. I’m somewhat okay with that but what bumped them down from 5 stars to 3 is that they continue to allow customers to place orders for items thinking they will be in stock in a few weeks when in fact they must first fulfill the earlier orders placed months prior. This is a legitimate company. Customers service has been nice. Stop “reserving” the product and sell what’s in stock. Once your items have replenished, then reopen your online ordering. Order with caution. It can take 5 plus months for your order. Pack the patience.

I ordered a cutting board to have engraved as a gift for Christmas. When it was delivered it was obviously damaged. It looked like someone had put a bunch of staples in one spot and removed them. That was annoying but I understand things happen. The customer service agent responded right away in helping me. He started off by making it seem like no problem, we will send a new one right away, you may even be able to keep the damaged one. Then he said they wanted it back which is no problem but they wouldn't be able to send a new one until the old was received. This meant that I would not get it in time. I requested for him to make an exception to send it once they could track my damaged one was returned. He said "I know normally we cannot do that. I will see what I can do for you." I was grateful and awaited his answer. It never came. I emailed him to explain if it hadn't already been shipped it was too late and I would need a refund. I then decided to call because I needed to know if I would have to go buy another one somewhere. I call and they are closed because it's Friday and they close early on Fridays and won't be in until Monday. So I email him asking for a refund since I will have to assume that him not giving me an answer means he was unable to ship it early and I can see the package I returned has not been delivered yet. I go buy another board and take it to my engraver. Monday morning I get an email, "The replacement order has shipped out 12/17 and is set to arrive today 12/21 via UPS. You can click on the link below to see the shipping update." No apology for not getting back to me. No sorry for the inconvenience it caused. Nothing. I told him I was grateful he was able to get it to me in time but the lack of communication was annoying and frustrating. I would think twice before reordering between a damaged product and poor customer service skills. Not a horrible experience. It was made right ultimately with the new product but it would have been much better just by simply keeping me informed.