TigerChef.comReviews of tigerchef.com

Response from TigerChef.comJun 14, 2020

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Response from TigerChef.comJun 2, 2020

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. Back in April, we received a lead time that we reflected on our website. Due to these uncertain times, the lead time was delayed, beyond our control. The reason why we charge your card when the order is placed is to reserve the item for you.

Response from TigerChef.comMay 5, 2020

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. The item you ordered was supposed to be in by May 28th but it was delayed a few days, so we updated the lead time by 3 days. We are trying our best to provide as accurate lead times as possible, with limited staff, which is why we updated the times when we received an update from the manufacturer. We're looking forward to business and life getting back to normal when COVID-19 passes, as I'm sure you are, too! Please reach out if there's anything we can do to help.