TicketXReviews of ticketx.com

Response from TicketXJul 19, 2026

Hi Bryce, Thank you for your feedback. We're sorry to hear about your experience. We can confirm that your tickets were delivered. While some tickets are delivered instantly, others have a seller-specified delivery date. If there was any confusion regarding the delivery timing, we sincerely apologize. Thank you for your patience, and for flagging this for us.

Response from TicketXJul 5, 2026

Hi Janet, We're sorry to hear about this, and we completely understand the frustration of not getting a real response. What you experienced — messages coming back instead of reaching our team — was a technical fault on our end, and it has now been fixed so replies reach a member of our team properly. Thank you for your patience, and for flagging this for us.

Response from TicketXMay 18, 2026

We're sorry to hear about your experience and understand how stressful this must have been. Our CS team always aims to respond as quickly as possible, and we hope our response reached you in time. If your tickets were not successfully transferred, please don't hesitate to reach out and we will ensure you receive a full refund. We hope to have the chance to restore your confidence in TicketX.

Response from TicketXMar 23, 2026

Thank you for sharing your experience. We'd like to clarify a few points for the record. • Section and row information is chosen by the buyer at checkout, so we respectfully disagree with the claim that this information was not provided. • Your tickets were delivered before the game and were accessible via a simple browser link — no app download required. • Our team successfully opened both tickets using Chrome in incognito mode, which indicates the access issue was likely related to your device or browser settings rather than the tickets themselves. We were in contact with you multiple times leading up to the game and genuinely tried to help resolve the issue. We're sorry the experience didn't go as hoped.

Response from TicketXFeb 9, 2026

We’re truly sorry for this experience and understand how frustrating and disappointing this must have been, especially so close to the event. Unfortunately, the seller was unable to provide the tickets in time, and we had to cancel the order. A full refund has already been issued to your original payment method and should appear within the stated timeframe. We sincerely apologize for the inconvenience and appreciate you sharing your feedback, as it helps us continue improving our service.