TicketWeb USBringing people together one live event at a time. If you have questions for U.S. customer service, please reach out to [email protected]. For other regions, please contact their service teams.
TicketWeb US (ticketweb.com) has 207 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Events & Venues · Culver City, California
Excellent
Events & Venues · Culver City, California
Excellent
Events & Venues · Los Alamitos, California
Excellent
Events & Venues · woodland hills, California
Excellent
Showing 192 reviews with 1 star · Clear filters
Charles W P.
Best to avoid this guys they charge to much offer very little and if anything goes wrong they won’t accept responsibility, I paid for my tickets and yet guess what no tickets were mailed and yet I still get charged for the mailing, never ever again
Cece C.
their website redirected me to tickets to a concert i did not want, and I didn't realize until I had confirmed the purchase and they won't give me a refund for their issue, they didn't have the tickets I wanted in the first place.
Lauren S.
Their terrible website makes glitches, and they won’t refund you/your customers for THEIR mistakes. Horrible customer service. Do not use them for your events. Do not buy tickets for events from them.
Response from TicketWeb USMay 1, 2018
Hey Lauren - What's going on? Let's see if I can help. DM us on Twitter @ticketweb or Message us on Facebook - facebook.com/ticketweb
Dillon
Crooks. $7 service fee for a $15 show. thats a 50% raise for sending digital data. They abuse their monopol. This wouldn't happen if tickets for the same event were available on multiple platforms.
Response from TicketWeb USApr 30, 2018
Hi Dillon. Completely understand your view. Ticket fees are built into events to cover costs that may be associated with the event or venue. They vary from venue to venue and between events. Let us know if you would like to learn more about service fees. Have a fabulous day.
Azi
Just purchased total of 6 ticket to Day out with Thomas ( for april,2018) i wanted the kids to ride Thomas first then Percy since the LOVE Thomas so much and its my son birthday so thought it be so special but when i looked the ticket it was Percy at 9am then Thomas at 10am so i called and explained just to change the timing but they refused, what is the big deal here? I ll never use this service anymore
Response from TicketWeb USMar 13, 2018
Hi Azi - Laura from my team has answered your concerns. Please confirm receipt and that your complaint has been settled.
Andrew F.
Poor Customer Service I live in Detroit, and purchased tickets to a concert in Chicago 30 days in advance. I was unable to safely travel to the venue due to a massive snowstorm. The band I was seeing is coming to Detroit in April, so I thought it was within reason to exchange my purchased tickets to that event. I called TicketWeb's customer service, and was told a case would be created and escalated to their support team. I was told I would hear back via phone or email within 24 hours. I never received a response, and had to eat the cost of the tickets. I would have appreciated TicketWeb to show me a fair level of customer service for this matter, but unfortunately they don't seem to care. I will no longer use their services.
Response from TicketWeb USFeb 12, 2018
Hi Andrew, Thank you so much for letting us know this happened. We are so sorry to hear of your experience. If you can send our customer service team an email with your order number and the details of what happened, our team will ensure this is escalated. Please use this link to contact the team: http://info.ticketweb.com/contact/
Charla
Ticketweb charged me three times for tickets, then the customer service person was extremly rude when I called to have the issue corrected. My money is being held for 3-5 business days now before it's refunded. I will never use ticketweb again. Terrible, rude, total joke of customer service.
Response from TicketWeb USJan 4, 2018
Hi Charla, I’m so sorry to hear you had this experience! If you can give us your email and the name of the show, we will be happy to look into this further.
Lorna H.
just don't send through the tickets! now on a Saturday (as I booked it yesterday) I have to try and phone them to find out where the tickets are - not great service
Response from TicketWeb USNov 20, 2017
I'm sorry Lorna. I'm not understanding what's going on as your review isn't clear. Please call customer service 1-866-468-3399 and they will be able to help.