TicketWeb USReviews of ticketweb.com

I waited to purchase tickets for event 6 days before show. At that time there were no COVID testing or vaccine requirements. 2 days later, 4 days until show, I received an email stating that the guidelines changed and you would be required to show proof of vaccination or negative test. I personally don’t agree with these restrictions and would not have purchased tickets if these restrictions were in place. But I also travel with work and have a very busy schedule and there was no way for me to get a COVID test before show. Most rapid testing facilities are booked up for days and send off tests have been taking several days for results to return. This company will NOT take calls nor will they return emails. I emailed 4 times with NO response. As the requirements changed after I purchased my tickets I should get a refund for my order. This company should not be allowed to take money with freely without accountability. Shane on them. I’ll never purchase tickets through them again for any show.

I bought two tickets for a Sam lachow concert and never received my email with the tickets. I’ve emailed their “help” three times with proof of purchase and never got any response. I want my tickets but if they can’t even bother to respond I want my money. This is fraud.

Ordered tickets to Young Dubliners, received tickets to some band I've never heard of in an entirely different month. Emailed five times, no phone numbers to call, was told no refunds in the single email correspondence I've received. So out 160.00, and I have to go watch a crappy band to at least not waste my money.

I bought tickets to attend a show at the Pittsburgh improv. The show was originally scheduled for January. Because of Covid it was pushed to July. I received an email from ticket web explaining how to go about getting a refund. I followed their instructions and I am now being told they cannot do a refund. They rip people off. I will be contacting my credit union in the morning to dispute the charges and present all my evidence.

This is the worst company to buy tickets. I bought three tickets and I can only used two of them, try to talk to them and they said is not possible to refund my money because they policy. So sad

It's been over a year since the show was supposed to happen. It's not been rescheduled, and there is no info for it anymore. They refuse to give a refund. They do not have any info about the show. The stopped answering my emails. Literally stole my money. This is officially a criminal organization. Avoid them at all costs.

This is yet another review on not receiving a refund for a show that had to be cancelled/rescheduled due to the pandemic. The show was scheduled on March 19, 2020. In August I was told I would receive my refund in 30-60 days. I followed up in December and got the reply, "we're waiting on the venue" I reached out to the venue, who then reached back out to Ticketweb and my the reply I received today, a year later, was, "We're still working on individual refunds, we appreciate your patience." She also threw in the fact that the show is now rescheduled for November 20, 2021 "if that makes a difference". This makes me wonder if they have any intentions on refunding my money at all. My advice if you're in my position: Do not give up. Keep trying to get your refund. That is YOUR money. I know it's frustrating and it would be easy to just take the loss, but corporations like this will continue to do business this way if they see they're customers will eventually just roll over. Good luck y'all.

Purchased tickets for Jim Breuer show 4/8/20 - show was postponed until October and ultimately canceled for obvious reasons. Reached out to TicketWeb and the response was they were mailing out. As of 12/13/20 nothing. The TicketWeb support page does not work either. No way to contact them. Out $200 bucks.