TicketbudReviews of ticketbud.com

Besides the obvious, that there is no comparing the value and savings between paying a transaction fee per ticket sold (such as with Eventbrite) and Ticketbud's one-time fee per event! As a person with over 15 year of web development experience, I can tell you that the Ticketbud system is extremely well though-out. Not that it doesn't have the occasional hiccup (and what system doesn't), but more importantly the staff and support have been extremely attentive. There were 2-3 occasions that I requested assistance on how to accomplish a specific task that were not part of the current system and so I made due in the meantime (the savings far surpassed the absence of functionality that I personally required). However, within 2-weeks of the first request, I read in their newsletter that one function/service has now been incorporated into the system, and within 2-weeks of another request I was notified that that request has also been implemented in the system as well. The day of your event, you end up putting the ultimate faith in the ticketing company you selected to be able to adequately process all admissions -- the Ticketbud scanner app performed flawlessly - and what a relief that is!! Talk about a company that listens to their customers to deliver on the product that WE need to best manage our events, and that's been my Ticketbud experience!

We've used TicketBud for two events now in the 200-250 person range. On the upside, they're cheap. However, the downside is that they feel cheap. The last time we used them, I think we reported half a dozen bugs, most of them obvious. But they seemed like they were just getting started, so this year I figured we'd give them the benefit of the doubt and try again. On the upside, the basics do seem to work. You can put some tickets up for sale, send people off to PayPal, and get money. Last time we successfully used their android app to check people in. But the edge cases are rough. For example, we had early-bird tickets and regular tickets. When we were down to 1 early-bird ticket TicketBud would still let people try to buy up to 20 of them. Then the attempt would blow up with some sort of error. When they came back to the page, it would show that the early-bird tickets were sold out, so they felt cheated. We've got a half-dozen people upset on our Facebook page because of this. I finally had to just reduce the number of early-bird tickets by 1 so that people trying to buy in pairs would stop getting hit with this. We had a similar problem when the event was almost sold out: mysterious site failures and angry attendees. Another big problem: they don't appear to have waitlist functionality. I just had to go build something with Google Forms and stick it half-assedly in the page. Speaking of which, their supposedly WYSIWYG editor ends up with the content looking fairly different on the two pages. I had to spend a bunch of time messing with the raw HTML to get the page to come out right. And there are a number of other issues that, at least to this software developer's eye, look obvious. I thought using TicketBud was a way to save money for my guests, and I guess it did. But next time I'm going to try something else in hopes of finding something better built.

So far, oh so good. Ticketbud has been the perfect answer to the question "How will we sell 800 tickets for our upcoming kids' concert?" Site was easy to create and looks great. Actually, I genuinely enjoyed creating it, which is not an easy thing to say for a "non-techno-phile." When I hit a snag in the road, Jack on support cleared up the dilemma in less than 24 hrs. 5 stars!

I have used Ticketbud in the past to host a small event for around 100 people. Ticketbud was by far the cheapest option and was very convenient. Initially I had looked into using other ticketing companies but simply found them to be too expensive. Using Ticketbud was easy, however I had some problems with people RSVP'ing to the event. I let customer service know and they were very professional and handled the problem with ease. Using ticketbud was easy and their customer service was very professional and handled my questions.

I was so excited, so very excited, to find an affordable option for selling tickets online. In the past, my company has used Eventbrite, with wonderful results but a large price to pay. We decided to try another option - therefore Ticketbud! I published our month long Harvest Festival on Ticketbud and pasted my 1,000 email subscribers to their online Email "Invite". Sending a large number of emails manually, is of course time consuming! Ticketbud's online feature looked so professional, I put up my 100% faith. Low and behold, after the mass email went out, I received many, many, many angry replies. Ticketbud failed to send the mass email as a "Blind carbon copy", instead each recipient could see the email addresses of all the other recipients!!! I can understand the concern of these folks, whose email addresses were exposed to 1,000 other people. Needless to say, Alderbrook Park received many bad reviews from this incident. I immediately contacted Ticketbud, explained my frustration and requested a refund of $138. They explained that their program is not designed for large events. It is mostly designed for small personal events and they were sorry for my misunderstanding! Furthermore, they refused to issue a refund. Can you believe it ? They don't mention these details at all on their website. Beware, event coordinators! Their website may look great, but behind the scenes, there is little, professional customer service. Today's online standards, require that emails be kept private, unless permission is given. Ticketbud basically violated trust of 1,000 people : (

Read about their service on wired.com and was intrigued and encouraged by the great review. I was not disappointed. Their website and service were simple, helpful, and everything I required. Most importantly, it's cheap! They don't make you overpay for a necessary service. On top of that they grant you everything you need, and are helpful along the way. Need I say/praise more?

It is simple and easy to use. I had no problems at all and no extra fees!

I thought it was awesome. The iPhone app I had people at the box office use was simple to use. Very cheap one time cost. Free for events with free tickets. One thing that would be great is to have a way to email all of your guests with last minute details close to the event as things could change. It doesn't give you the guests email addresses if they entered them, but it becomes very difficult when there are a lot of guests. Overall, it is a great, cheap alternative to the others I researched before deciding on ticketbud.