Jonathan M.
Shipping is abysmal - NEVER pay for accelerated shipping
Your shipping is abysmal. You as a company have great customer service. But the tineframes yiu propose for extra cost have NEVER arrived on time. I paid over $30 extra for FedEx Overnight with Saturday delivery. But, I ordered on a Friday so I expected some delay. Fedex and Alpine Fulfillment confirmed mylabel was created Saturday. It didn't even GO to FedEx until Tuesday. At which point they claimed a Wednesday delivery. Alas, it was delayed because of shipping issues in Shreveport, LA. It got cold and barely snowed. Even the airports ACTUAL website said delays were running 15 minutes on departures. I have pictures to prove it. As of 9pm on the day FedEx, after 4 time changes for delivery STILL CLims will arrive today, but shows the package still in Shreveport. So I overpaid for overnight.... It is now 5 days later and the package is still halfway across the country, with FedEx pretending it will make it here, on a truck and to me between 9pm and midnight. Yes, FedEx screwed up, but sinceI have NEVER had a package arrive on time,I suggest you reevaluate how you state shipping option. OVERNIGHT DORSNT MEAN 6 DAYS. And that is extra I paid. I made one order after for normal shipping. In one day it is ahead of what I paid your higher rate for, thinking it would arrive earlier. I'm sure all the responsibility to you falls on FedEx. Take that shallow way out. Blame the shipper and tak


