denise R.
Thought I had a new vendor
I was in search of a new vendor so I texted TD, and got an immediate response and all of my questions and concerns were answered. I placed an order and they even threw in an extra 10 grams of sodium in for me, and that had me sold. I let them know that I would he leaving my longtime reliable vendor for them. The first couple of orders went through smoothly, UNTIL it didnt. I order sometimes 2-3x a week via fedex priority overnight. Well on August 25th I placed an order before cutoff and noticed by a certain time you receive label created/picked up scan. Which never happened! I reached out to every avenue of contact available for them and got no response! Several hours later i finally got a response and expressed my frustration and how unacceptable it was to not send out overnight orders! But they were able to make it up to me and my order went out the next even though I had to hound them to send it that day. So i place a new order a couple days later way before cutoff and submit payment. Im watching the clock and noticed the time getting closer and closer to cutoff and I had not gotten an order confirmation or fx label created! I reached out again literally spamming them! No response so I called no answer. So I kept calling until I finally got a response literally minutes before orders were due to be picked up from fedex! Again they had forgotten to pack up my order and had I not been persistently calling and reaching out it wouldnt have shipped. I expressed my frustration and let them know I was going back to my reliable vendor! Communication is iffy with these guys and they simply dont ship orders placed before cuttoff!
Response from Tianeptine DepotJul 6, 2026
I would be happy to discuss and fix any situation you had in the past... since the timing of this review, we have increased our workforce and improve our customer service greatly... I would be happy to assist you and let you know we have many other options and new products as well as discounts please give us a shout


