Providing the best research chemicals, the widest variety of carrier services, and bar-none the best customer service in existence! Tianeptine Sodium, Tianeptine Sulfate, Tianeptine Free-Acid, and more products to come!
Tianeptine Depot (tianeptine-depot.com) has 388 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
tianeptine-depot.com
Website
tianeptine-depot.com
Category
Manufacturing
Location
Battle Ground, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Stressful experience. Never received product and still haven't heard back from them after multiple attempts
Response from Tianeptine DepotSep 16, 2026
Hello,
We apologize that your experience was stressful. Our current system is designed to be a seamless and stress free experience, and we are always looking for ways to improve.
We have had some administrative changes and are committed to providing the best customer service possible. Please consider sending us an email to our customer service ([email protected]) noting your order number and a summary of your issues. We can look into any breakdown in our process and would like to offer rectification for any wrongdoing on our part. We hope to hear from you.
MY
Mykal
Awful Experience
Terrible experience. Vendor was dishonest with me about their product, shipping, and refused to provide refunds. I was sent the wrong product and was not given a refund. I canceled an order but they shipped it anyway. They responded to my cancelation request, then shipped it a few days later. Did not provide a refund. Customer service will ignore questions they don’t want to answer. Previous review was removed so I will keep posting to warn others.
Response from Tianeptine DepotMay 28, 2026
I do apologize but after looking through our records, you haven't ordered from us in months. it show the last time you were in business with us we made you a return label yet refused to return product for your refund. As with most companies, you have to return product to receive a refund. we are truly sorry for your experience with tianeptine depo, and maybe one day we can help you again. if you would like, you could always reach out to us and if you still have product unused, we could make you another return label for refund
DI
Disappointed
Not happy
Somehow, an address got changed, not by me, and the package that I paid for overnight shipping made it to the post office but then was returned to sender. Along with all the bad weather, it took a week going through the system and then returned and now I haven’t heard from the company after I’ve written to them three times.
Response from Tianeptine DepotApr 28, 2026
did we ever get a resolve. could you please reach out to us
AW
Alex W.
Bad product
Bad product, no response from company, money back guarantee is lie
Response from Tianeptine DepotJul 6, 2026
I would like to fix this situation with you. anytime you'd like, please reach out to me
TD
T D.
couldn't send payment, nonexistent CS
couldn't send payment. zelle and litecoin were nonfunctional. couldn't contact customer support for help (mailbox full). ordered from somewhere else
Response from Tianeptine DepotJul 6, 2026
I am available to speak with on these mishaps from 9-11AM CT and again from 12-4PM CT.
RR
Ryian R.
Shipping and Contact
So I have had issues with these people before, but they made it right. It took A LOT of back and forth, but they made it right. Don’t wanna have to go through all that again so I’m just gonna leave a review this time. I made two orders. One with 2-5 day shipping and one with overnight shipping. Both days apart. It took over THREE WHOLE DAYS for my overnight to arrive with no warning and still no contact to make it right. I mean, I ordered overnight so I should have it the next day, not four days later. Even if I didn’t make the shipping cutoff(I did), it was ordered on a TUESDAY so there’s no excuse for why it took so long. Never acceptable and I was burned out of 55$ dollar shipping. Thanks a lot, I guess???? That’s how you do business, right? As for the package with 2-5 day shipping, yeahhhhhh it’s been over a whole week and it’s still not expected for another three whole days. At this point, I don’t think I'm ever even going to get it. That’s if it was even shipped out to begin with, lol. Who knows at this point? Also, I have shipping and order screenshots to back all of this up. Holy heck. I’m not sure what to recommend. Sometimes they’ll keep their word and other times they’ll just decide that their part of the business agreement doesn’t matter and that the customer doesn’t matter either, which is terrible to be honest. Who knows, maybe they’ll get back to me, but the only way to make this right would be to refund the 55$ shipping entirely, which you already know they are NOT going to do. I don’t want some little coupon, a discount, NO. I just want the money that I used to pay for the business transaction that I was completely screwed on. So yeah, that sucks….. like a lot. I’m not gonna sit here and rant lol, but just be careful with who you decide to give your money to on the internet! And this is coming from someone who has A LOT of experience with these guys soooooooo yeah.
Response from Tianeptine DepotJul 6, 2026
Happy to speak with you during customer service hours. those times are 9-11AM CT and again fro 12-4PM CT. Once it goes to a carrier, we have no control on how long they take. However, if you ordered guaranteed service, we can get you credit for your entire shipping charge. Happy to discuss with you.
TI
tim
Total scam no product no response…
Total scam no product no response multiple emails sent and nothing back
Response from Tianeptine DepotJul 6, 2026
I am here to help. if you would like just reach out to me and hopefully we can fix any past transgression
JL
jordi L.
I was sent sodium when I ordered…
I was sent sodium when I ordered sulfate and had i known I was getting sodium I wouldn't have wasted my money, I've emailed the company with no response
Response from Tianeptine DepotJul 6, 2026
Happy to discuss this with you during customer service hours (9-11 am CST and 12-4 pm CST). All emails are responded to the same day, typically within 30 minutes. Did you double check the email you sent?