TIAAReviews of tiaa.org

My wife and I have been members of TIAA since the 1970s. Over this long period of academic employment and into retirement, we have benefited from sound advice given by our contacts at TIAA. They are careful to explain the reasons for recommended actions and always solicit our input.

A negative five stars would be too good for TIAA-CREF, 4 Months and still trying to start my pension with them. a dozen calls, 3 agents saying all is submitted as required using the forms they provided to me, only to be told by a fourth agent they were wrong and more needs to be done. They are incompetent. I can only hope this next set of paperwork actually results in my pension starting.

Wish I could give less than one star. I get every time a different information about the same thing, that probably all inaccurate at some level in its own way. About basic things, nothing hard. I have gotten not only unclearly explained advice at retirement, but also advice that was wrong for my situation, probably everyone's case it would have been wrong. I got outright false suggestions, no person can clarify what went wrong when that seems to be the case. Unclear, how they are running their business. Scary, since many of us must have account with them, via employer.

I am glad to see that I am not crazy. I am my mothers POA and Guardian and due to her declining status I have been trying for months to be her beneficiary. Now they have stopped her payments that go to her nursing home despite having the court paperwork, that they say they do not have. I want to get an attorney but dont want to pay for that. they are the absolute worst.

Had to call many times just to get funds transferred to rollover IRA. Each time something went wrong. Many times the customer service phone tree hangs up on you before being able to speak to a human. They mail checks out by regular postal mail with no tracking numbers, so have no idea where the payments are if they don't arrive. Very antiquated system. Not recommended.

Of all businesses I have dealt with, TIAA CREF is the worst. I tried to receive my retirement, but they took months giving it to me. Then I realized they only paid half of it and kept half. I’ve been trying to get my retirement for 8 months. This is not retirement! I am forced to keep asking for my money! NEVER USE THIS COMPANY! This is not how I wanted to retire, begging for my money. Now I have to get an attorney. DO NOT TRUST TIAA CREF!

My experience is the same as previous reviews. TIAA was an excellent company 30 years ago. Today, the "customer service" is the worst. It takes multiple calls (each hours long) to complete common transactions. They seem to work to prevent any rollovers from taking place. Representatives often give out incorrect information and promise calls back from "supervisors" that never happen.

TIAA was , at one point, THE trustworthy and professional manager of academic and medical retirement plans. That was 30 years ago. Now, there are other more efficient, more professional, and lower cost alternatives. My experiences with TIAA is that their products are expensive, and their personnel seem inexperienced and frequently supply answers to questions that ultimately prove inaccurate. In addition, their client facing web tools are many years behind in intuitiveness and usability. Finally, they seem to have morphed into a DEI company that muddles in financial services. That is not why I previously chose them to manage my retirement. My chief regret at this point is not realizing how difficult it would be to get my money out of TIAA.