TIAAReviews of tiaa.org

Can’t roll over from TIAA they will steal your money and make it near impossible to get. Choose a different provider.

TIAA has too many underlying fees, not seen to the investor. For example; 100% of your funds are in a 100% large cap fund. It is possible for the Dow S&P and NASDAQ to go up on all three months i.e. the entire quarter but the fund went down. The only way that happens is through poor investments (not the case I reviewed the stocks) or stealing the money via unseen/ underlying fees

A former employer removed my funds from Fidelity and transferred to TIAA. I called TIAA to inquire and rep just didn’t seem knowledgable. Constantly yawning while I was trying to create online account. When I hung up and said thank you, I received a “mmm hhmmm”. What happened to your welcome, which would’ve been a proper response. From the reviews posted it wouldn’t do any good to complain with TIAA and I have no desire to see how they might do with my funds. Will be rolling over to another broker once the blackout period is over.

The representative was condescending and insulting as she deliberately stalled during my recent bank changes. After several minutes beyond reason, on hold, I hung up. 15 wasted minutes. Called back. Spoke to different representative and was done in less than 10 minutes. I asked to file a complaint. I was promised the proverbial call back never made. Horrible attitude, obviously little concern for professionalism Called

In that I did all I needed to do without help. Please note that TIAA was once v service-oriented. When they began a separate, agent-based side of retirement, things went down hill. Note that TIAA had a huge SEC case (they had to pay massive fines) in 2018 or 2019.

This retirement plan that I had for just over a year while working at a Christian school is horrible! The school put in $13.16 as a contribution for the first quarter of 2023 while TIAA took $47.82 for 'fees'! I quit working at the Christian school and decided to move my money to my IRA. That has been a fiasco!!! They require a notary and husband's signature just to transfer the tiny retirement fund. TIAA struggles with their communication as I had no email sharing that the documents that I uploaded were not accepted in late January. I also had 2 different agents giving me different instructions on how to upload the rollover paperwork so I did it how the lady said to upload it. Now, it is March and I have to start over on all the paperwork! Trying to get through to an agent has been horrific with phone call dropping out after I waited a few times for 35 minutes in late January. I can't believe the stress this lousy retirement account has been on me. UPDATE: It is May 2024 and I still am having issues trying to move my retirement out of TIAA even after involving a financial company to help me a month ago by faxing the required information to TIAA. TIAA can't find any documentation of a rep talking on the phone or proof of the faxed information. Don't invest your money into this incompetent company! UPDATE on 5/29/24: Still waiting to get this little account withdrawn and put into a better investment situation. TIAA is messed up.

Signed up for a high yield savings. The user experience of the desktop platform was confusing and lacked information that is standard on other platforms. 1 month in after transferring my funds, they canceled my account do to missing information but never informed me of either the information needed or the cancellation. I logged into the platform several times with no alerts visible until one day my funds & record of my account vanished with no explanation. In correcting the issue, their customer service was decent with no language related friction. But after being told I’d receive a fed ex tracking number right away for the check of my now closed account, as well as someone who would help address the issue of missing interest, I have yet to see a follow up and am going to have to call again. Overall, a huge waste of time and I would not trust them with my money again even though they have the highest APY.

Aside from the disjointed customer service the website is inherently impossible to navigate We are in the process of transferring to fidelity which requires an enormous anount of notarized paperwork