TIAAReviews of tiaa.org

I am deeply dissatisfied with the customer service I have received this time around at TIAA. I wanted to roll over the funds in my Kansas Boatd of Regents account to a traditional TIAA IRA. It took almost two weeks because various members of my team were often unable to help me with the problematic Planwithease process required by the Regents. They often gave inadequate and/or contradicting advice. Also, no one adequately explained the IRA. When the process was finally over, I discovered that my TIAA IRA was basically a savings account that stayed the same and wasn't invested as my Kansas Board of regents account was. Had I known that, I would have stayed with my Board of Regents account and continued to put up with the difficult Planwithease. When I called today, I was given a third number to call to get an appointment to fix the problem. However, the first appointment I can get is June 12! Until then, my account won't make any money and the money in it is invested in nothing. Everyone was pleasant, but each person changed advice during the rollover. I have a TIAA annuity which I can't change, but I am considering withdrawing the money from the TIAA IRA and using a different company altogether. I have had bad advice off and on throughout my many years with TIAA. That fact is disappointing.

Website keeps crashing, customer service is useless. I have spent WEEKS trying to set up direct deposit. Update: finally found a customer service number that could help. They said they set up the direct deposit. So, we'll see. Upgrading one star.

I have been waiting for a reply to try to schedule my brokerage assistant team appointment to a different person due to their lack of professionalism and finally to change to a different team it due to lack of response and professionally in the group that I was assigned to. I have notified the team manager and specifically a person named Caroline Goodman who is as supposed to take care of it as I assume she is higher up the chain. Extremely disappointed! Will see if I need to change my investments to a different company like Fidelity.

I've been with TIAA-CREF for over 20 years, and they have changed for the worst. When I'm having a discussion about the intimate details of our finances, I may be old fashioned, but I want to talk to a person face to face. Not a phone call, not on Zoom, not someone different every time I call. They also manage my brokerage account and the returns have been lackluster when compared to their competition. I am currently looking into alternatives.

I have been retired for 4 yrs I move my accounts to a life time aunity at the time of the transfer I was told each yr my monthly payments would increase the first 2 yrs were great I received my increases The last 2 yrs I have received no increases I have spoke to a representative and asked why. I was told the board of directors deside each year who will receive a increase. I dont understand what right the board of directors have to make such a decision with members money. With the cost of living intrest rates and inflation we know that tiaa is making $$$$$. I was a fan of tiaa but not anymore. They tell you one thing when you turn your money over to them and after 4 yrs everything changes. I have lost my trust with tiaa. The board members need to stop putting money in there pockets and start taking care of there members 🙏

The funds are OK but their back office service is abysmal. Last Tuesday I tried to sell and transfer to my checking account some of my assets there and it is going to take at least a week though I need the cash now.

Signed up for a high yield savings. The user experience of the desktop platform was confusing and lacked information that is standard on other platforms. 1 month in after transferring my funds, they canceled my account do to missing information but never informed me of either the information needed or the cancellation. I logged into the platform several times with no alerts visible until one day my funds & record of my account vanished with no explanation. In correcting the issue, their customer service was decent with no language related friction. But after being told I’d receive a fed ex tracking number right away for the check of my now closed account, as well as someone who would help address the issue of missing interest, I have yet to see a follow up and am going to have to call again. Overall, a huge waste of time and I would not trust them with my money again even though they have the highest APY.

TIAA was , at one point, THE trustworthy and professional manager of academic and medical retirement plans. That was 30 years ago. Now, there are other more efficient, more professional, and lower cost alternatives. My experiences with TIAA is that their products are expensive, and their personnel seem inexperienced and frequently supply answers to questions that ultimately prove inaccurate. In addition, their client facing web tools are many years behind in intuitiveness and usability. Finally, they seem to have morphed into a DEI company that muddles in financial services. That is not why I previously chose them to manage my retirement. My chief regret at this point is not realizing how difficult it would be to get my money out of TIAA.