TIAAReviews of tiaa.org

I called many times in 5 days, but nobody answers phone. Taking huge money from customer , but can't reach them over the phone. It's ridiculous.

This is a terrible company to deal with. You talk to three different people you will get three different answers. The company has decreed a system that prevents individuals from earning a decent investment return.

This isn't simply a recent review: this is a general dissatisfaction. The company charges ridiculously high fees, doesn't do a good job investing AND, what is particularly infuriating is that withdrawals from an annuity happen on the first day of the month BUT the receipt of customer funds may take 3, 4, or in this case 5 days. Apparently their computers don't work on weekends or holidays; must be in their union contract. So the company has use of the float for all that time. AND unfortunately if seems to have a death grip of certain fields like education but, hey, teachers make so much money, it's all good.

Customer service isn’t helpful. Money goes in but good luck taking it out. I’ve been given the runaround for 6 weeks now, trying to close my account. The first time I called they said the institution that was depositing benefits had 30 days to approve my request. After 30 days called again they said my account had a hold on it they would remove the hold and I would have my funds in 2 days. After 2 days and no funds it was my fault I needed to turn in address verification. In my account there is a place for tasks and messages which I had none. I went to upload the documents but the website was down. So I called again they said you’ll have to wait and try again later oh by the way did the last representative tell you that you need to write a letter attach a reference number telling them they could use your identification to verify address included that with your id. You’ve been warned money goes in but it doesn’t come out!

That ROBOT answering the phone at 1-800-842-2252 is driving me INSANE. I have spent HOURS trying to complete what should've been pretty easy if only a HUMAN or a smarter robot had answered the phone and put me through to an "associate" and if their software wasn't so user UNfriendly. Can't go into detail. Refuse to give this nightmare anymore of my time. I'm looking into getting my money into someplace that has much better customer service AND software.

TIAA has the worst customer service for 401k’s. I spoke to two representatives who gave misinformation about a rollover request I submitted. The third representative I spoke to hung-up the call after requesting to speak to a manager. I am glad I moved my money to Fidelity and got out of that circus show.

I've been an investor with TIAA CREF for over 35 years and up till this week, was satisfied. However, post covid, with office closings and the move to online and phone in contact, makes customers feel less valued. I prefer face to face customer service, because that's part of what I'm billed for. I've found a new company, who does business the old way and am going there

Very very poor performance it has massive underlying fees. They purchased products that they own. TIAA hide their fees in the products they purchase. They basically compound their fees without the investor knowing it.