I’d love to have this work but uploaded folders won’t open. A total waste of money.
Response from ThunderDrive.ioOct 6, 2019
Hi Kyle,
Just to be clear, folders do upload and open. Have you contacted support about your issue?
EA
Earth
Good customer service after purchasing,
After intersection with the cutomer care, they asuure me to add this feature, but might need time to integrate it.
I was disstaisfied by basic features,
They reply to my every point before purchasing, now they are slow to reply,
But they replied positively to add the feature requested by me.
Response from ThunderDrive.ioSep 28, 2019
Hi Earth,
It doesn't look like we have any open support tickets from 'Earth' can you please reply to our request for contact information via Trustpilot?
GB
Guy B.
I purchased this storage to replace the Apple ICloud storage that we pay $0.99/month for. That’s not going to work!!!!
I purchased this storage to replace the iCloud storage that we currently pay $0.99/month for. Since the vendor indicated that this is not possible, I would like to return it unused. I appreciate their return policy but I needed to claim it to determine that it was not able to accomplish what I intended to purchase it for.
TR
TriskelionX
Worst support service ever, a true scam!
Dont buy it! I have the 2Tb plan and the upload times are really slow. But the worst is that sometimes it gives error for no apparent reason when uploading files of type that previously was accepted with no problem. The support is non existent, they give automatic answers and nothing more. And they refuse to refund. THIS IS A SCAM!
KE
kerroncheddie
Horrible
Horrible, the absolute worst.
I bought a 2T lifetime package from stacksocial, and when I was setting up my account I opted in for the extra 2T for $39,
my card was charged and no extra storage was added to my account.
Further more, none of the files play when you click on preview.
This is such a horrible service.
I got conned out of $100 dollars with this one.
Run far far away.
I also tried to contact customer service, never even worked.
keeps throwing up some random error not even pertaining to the situation, probably preset that way.
Response from ThunderDrive.ioSep 24, 2019
Hi kerroncheddie,
We'd love to assist you. There are no issues with our online chat, you can also email us at hello (at) thunderdrive [.] io.
BB
Brian B.
Terrible customer service
Terrible customer service, no app, 5GB file size limit... What's to like? Nothing, this "service" is a giant waste of money.
EDIT: Thunderdrive lied and reported my review as fake. I have provided proof to Trustpilot that my review is, in fact, real. I bought a lifetime subscription to this terrible "service", was jerked around by "Ashley" and "Amanda", and still don't have anywhere near the speeds they promise.
Let's not forget, they marked my review as fake, but I stated only facts... No app, check. 5GB file size limit, check. Terrible customer service, check the other reviews and sites reviewing this "service", it's also a fact.
Plain and simple, Thunderdrive are flat out liars about their product and the reviews coming out stating what their product is and who they are. These people are scammers, through and through. I've reported them to the US Attorney General and BBB for their blatant lies and shady business practices.
Response from ThunderDrive.ioSep 24, 2019
Hi Brian,
At the time you posted this review, our app is just a few days from release! We'd love to assist you. Please use our chat feature, you can also email us at hello (at) thunderdrive [.] io.
LI
Lester I.
Not a review itself.
Not a review itself.
But how long is lifetime for a company...lets say, not as solid as apple, microsoft, ibm, google, etc?
Would you bet ?
MD
Manish D.
i bought the usd 59 lifetime storage
i bought the usd 59 lifetime storage , and can not sign up or log in with the details provided at the time of purchase
Response from ThunderDrive.ioSep 24, 2019
Update: We have confirmed that this user already has an account and we have provided the login details, while they confirmed they received an account, they have not responded to our request to update the review.
Hey Manish,
If this is the case, we can have this resolved in about 10 seconds if you'll use the support chat that's available on every single page of our website.
TrustPilot is a bad way to reach us for support. :( It looks like this review was left about 25 minutes ago and we're just now seeing it.
We'd obviously love to see you leave an honest 5 star review, but please reach out to us so that we can help you get this resolved! :)