ThrowlightsReviews of throwlights.com

Response from ThrowlightsNov 7, 2024

Hi Alex, Thank you for reaching out and sharing your experience. We sincerely apologize for the lack of updates and the delay with your order. We sent an email on October 31 with an update on your order, informing you of the current shipping delays due to supply chain issues, as well as a $10 discount code as an apology for the inconvenience. We’re actively tracking your order to ensure it’s shipped as soon as possible. Your business means a lot to us, and we’re committed to making things right. We’ll reach out directly to provide further assistance and any additional updates. Thank you for your patience, and we’re here to support you in any way possible. Best, Andrew Z. & the Throwlights Team

Response from ThrowlightsNov 6, 2024

Hi Johnathan, We’re so sorry to hear about your experience and the delay with your order. We absolutely understand how frustrating it must be to be waiting, especially when you're excited about a new product. We sent an email on October 31 with an update on your order and a $10 discount code as a small token of our apology. It looks like your order was placed on October 25, and we expect it to be on its way very soon, within the five-business-day window we shared earlier. We’re here to make this right in any way possible and will reach out directly to provide additional support. We deeply value your business and are dedicated to ensuring you have a great experience with us. Thank you so much for your patience and for giving us the chance to improve. Best, Andrew Z. & the Throwlights Team

Response from ThrowlightsDec 30, 2025

Thank you Kiki!

Response from ThrowlightsDec 30, 2025

Thank you Rayen!

Response from ThrowlightsDec 30, 2025

Thank you Mitchell!

Response from ThrowlightsDec 30, 2025

Thank you Steven!

Response from ThrowlightsSep 2, 2024

Hi Eric, I'm sorry that one of the lights didn't work and that the case was broken. We want to make this right for you, so I'm sending you a replacement light and casing right away. You should see an email confirmation with the tracking details. Thank you for letting us know, and I appreciate your understanding. If there's anything else we can help with, please don't hesitate to let us know. Best, Jocelyn @ Throwlights

Response from ThrowlightsDec 30, 2025

Thank you Jack!