James H.
Theft of money back guaruntee
I bought a pair of gloves with priority express shipping for 1-3 day shipping to make it in time for a festival. The gloves did not arrive in time and USPS offers a money back guarantee if it doesn't arrive in time with priority express. I asked Andrew if I would be getting some money back since they offered the guarantee, but he has refused to even answer me. He told me the gloves were delivered on time, the usps tracking CLEARLY states otherwise and he can just click the link to see that. I sent him a screenshot anyways to prove my point and he has still ignored me. Im contacting the states attorneys office to try and get my money back as its straight up theft. I'd buy your gloves elsewhere, they are far from worth the headache and getting stolen from.
Response from ThrowlightsJul 24, 2025
Hi James, I'm terribly sorry about this confusion and the hassle caused to you. You are 100% correct, the package was delivered late. I've gone ahead and issued a full shipping refund to you. Again, please accept my apologies, and I hope we can earn your business back another time. Best, Andrew Z.