ThriveworksReviews of thriveworks.com

SCAM ALERT !!!! Thriveworks is a scam! DO NOT USE THEM they are NOT a legit company and they WILL deduct money from your account, unlawfully and you will not have any further ongoing appointments, the whole establishment is a SCAM. You will NOT have an appointment, once they get access to your account they will keep deducting. If you do get a meeting, you will only get the initial meeting, it’s part of how they trick you, then they make fake appointments moving forward and charge you false no show fees. Even if you reach out to support about the mistake on their end they do nothing, they lie and can’t keep their story straight. They said they would issue a refund and when I asked for it in writing they said they were not able to. I asked for the name and date and time they supposedly be issuing me a refund and they said the name of the associate was “J” nothing else. They are LIERS!! We have filled a police report, and the police have confirmed this IS A SCAM, and we are now working with the bank to get our money back!! DO NOT USE THEM. YOU WILL LOSE YOUR MONEY and will never meet with a therapist. They are a SCAM !!!!!!

Thriveworks makes unauthorized charges on whatever card is on file with them. Taking food out of my child’s mouth!! I’ve had to report fraud on their charges twice now. They only sent me a bill 2 days ago & I was waiting until we got paid to pay it because we only had $100 to last us 10 days until payday & they overcharged my card! Leading to fees on top of that w/ our previous bank. I’m seeing a therapist for PTSD, do I really need this added stress on top of it?!?! We are struggling enough! Therefore, I will be ending all services with them. The therapists “specialize” in all kinds of things, but all they offer is talk therapy, so I’m not really getting any tools other than “write it all down in a journal”. That’s not to say I don’t love my latest therapist, or that I haven’t worked through a few things. I’m just in need of more tools than they to offer. If I could pay my therapist directly, now that I would. I trust her far more than Thriveworks. She’s the only reason Thriveworks gets 2 stars. She herself is amazing. **Your office has already contacted me & they’re telling me that they’re within their authorization policies, but blaming my credit card company for allowing the charge. Telling me to take it up with the credit card company. I most definitely already have & Better Business Bureau as well. Neither the tech on the support line nor the person who emailed me about the situation had any empathy & refused to refund the money or cancel the transaction. Your reply makes it sound like there will be resolve on your company’s side, but there won’t be. I have screenshots & emails to show & will be uploading them to BBB as well. All of this has a very predatory feel to it.

Unautharized charges to my card. Billing could not explain charges and refused to refund them. This company is absolutely fraudulent with its practices. Therapist, Alexandra Cromer, was of no help nor did she care. Psych NP Emma Boateng was a quack. I've canceled all services with this company.

I contacted a therapist through Psychology Today. My cousin is a counselor and posts her availability on this site and I felt it was trustworthy. Beware and make sure the therapist does not work for Thriveworks. I was informed I would have a small co-pay and they would accept Medicare's payment. They charged me $380.00. I read on another review that they will charge for cancelled visits. I had to cancel my debit card, issue a dispute and change all of my payment information on all of my accounts. I should have looked at reviews before trusting them.

I had a virtual session scheduled with a psychiatric nurse practioner, allegedly supervised by an actual MD. She wasted 45 minutes of my time and probably charged her time too my insurance carrier. She was utterly worthlesss. She went on to refer me to psychiatrist Mustafa Hussain, who I know personally, and provided me with a phone number no longer in service. Thriveworks is a SHAM!

This company has the worst customer service ever!!! The representatives here are not customers service friendly and very Apathetic to your situation or the reason you are calling. You can call 100 times in a day regarding an issue or a concern and each representative spoken to will give you a different answer without a resolution. I have never experienced such poor communication and service with a company. It appears to me that this company is most concerned about their earnings than the wellbeing of their customers/patients/clients. Shame on you owners of thriveworks. Do better!!!!

Very satisfied with your service. Thank you.

Caroline is a very caring and helpful therapist.