ThriveworksReviews of thriveworks.com

My providers have been amazing. The billing office has fraudulently billed my insurance for the wrong code for every visit this calendar year and I'm still working on how bad and how long for years previous. Thrive has threatened collections on me due to their own error, multiple times. The providers are not at fault in any way. I've tried resolving this with their billing office many times and yet here we are.

Updated review (8/11/25). Guess who STILL HAS NOT RECEIVED A REFUND. I have been advised it’s been elevated AGAIN. I’m contacting the Dept of Insurance, withholding funds and collecting from insurance is fraud and I’m sure they’d loooove to hear about this crap. Updated review (7/21/25) this company is a joke. It has been over a month and a half since this issue began and I still have not received any actual assistance. I’ve been advised it’s “high priority” and “we are working on it”. I have yet to see that being the case. I will absolutely be getting a lawyer if this last email I sent doesn’t include confirmation that a refund is issued/will be issued on a specific date. Don’t waste your time here folks, because if you happen to get into a mess like this they really don’t give a single fuc about the damage caused. I had a simple error with my insurance; and instead of advising me I was charged over a grand to my card. I did all the legwork, called both billing my insurance and my employer to resolve the issue. At no point have I had any care or meaningful help from the so called billing team. I had to miss appointments, I had just bought a house and had to throw a/c units on my card to make it through and THIS CHARGE tanked not only my credit score but also my own mental health. The fake pretending to care is ridiculous. I’ve emailed. I’ve called. I spoke with Faye who is an idiot and can’t properly understand what a deductible is. Joclyn never called me back after I escalated. I have time stamped calls, paystubs proving I was paying for coverage, a long history of prompt full payments and the BEST I was offered was a “payment plan” for the money that DOESNT EVEN BELONG TO THRIVEWORKS. I have proof of deductible payment for those appointments. I have multiple documents that I offered to send in and not a single rep wanted to see them. It wasn’t until the end of a call that Joclyn mentioned to send in a picture of my new card. which was apparently enough even though two prior calls with Cigna weren’t?? And now I hear I can talk about a refund in 30-45 days when the claims process. There’s absolutely no care for the health of the patients when money comes into play. I loved my practitioners but I won’t be paying a single cent to such a backwards company. No partial refund in good faith. Nothing.I'm actively going to tell everyone I know not to use Thriveworks

Cheryl is a wonderful therapist who creates a calm, safe, and judgment-free space to talk and share openly. I appreciate the balance she strikes between listening with empathy and gently prompting me with questions that help me explore my emotions more deeply and understand their roots. I always look forward to our sessions.

I had a short session but it was very helpful

good people with positive personalities seem to work there.

Overpriced waste of time. The “therapist ” and I use that word very lightly. Was no help what so ever, dismissing me. Telling me it was “very expensive” to get an assessment done. And printing off google documents and sending me Ted Talks to watch. I have google too, waste of money and my time. I can do these things myself, and for free mind you. Won’t return, they’re also really shady with the money, they love to overcharge you and make excuses as to why they overcharged you.

Good person that heard what l had. To say and someone who was kind and caring

If you can get past the language barrier you'll be met with incompetent individuals. They constantly want to verify who you are even though they can give you no information. I was told I had a meeting and 24 hrs prior to meeting time it took 40 minutes on the phone to find out my appointment wasn't scheduled. I don't blame the therapists. But going through a broker like thriveworks is a joke. You are better finding someone with who you can deal with directly. They have no direct line to therapists. They have no information on scheduling. They are just a bloated marketing company. Beware!!!