ThriveworksReviews of thriveworks.com

Response from ThriveworksJul 27, 2026

Hi Lora, we're sorry your relationship with your counselor isn't as positive as we intended. Finding the right therapist for your circumstances can be tough sometimes, and we're here to support you as you're going through this process. If your current counselor isn't a good fit for you, give us a call or check out our website to see what other options are available for you in your area. If you need additional support, you can always reach out to us at [email protected] for more help

Response from ThriveworksJul 27, 2026

Hi Sydney, we're sorry you had this experience. The combination of billing errors and feeling unheard by your psychiatrist during your care is concerning and we take them seriously. We want to make sure both issues are reviewed by the right teams. Please reach out to us directly at [email protected] with your name, phone number, and details of the issue. We’ll look into your account and work together from there.

Response from ThriveworksJul 16, 2026

Hi Tammy, more than two months without a diagnosis or documentation after multiple calls is frustrating, and we're sorry your family member is still waiting. We'd like to look into what happened and see what we can do to help. To get this handled properly, please ask your family member to reach out to us directly at [email protected] with their name, phone number, and details of the issue. We’ll look into their account and work together from there.

Response from ThriveworksJul 14, 2026

Hi Michael, we want to thank you for reaching out and making us aware of this situation. We understand that a last minute no show by the clinician is a frustrating experience, and we work to avoid those situations as much as possible. We want to make sure our customer service team can look into this for you. To protect your privacy, please email us directly at [email protected] with your name, phone number, and brief description of the issue. You should get a response within two business days. You can also reach out to your clinician directly for assistance.

Response from ThriveworksJul 9, 2026

Hi there, we really appreciate you taking a moment to share your thoughts with us. We are so happy to hear about your positive experience with your therapist!

Response from ThriveworksJul 9, 2026

Hello Manou, thank you for your kind words! We’re excited to support you on your path forward.

Response from ThriveworksJul 7, 2026

Hi there, we're sorry to hear about this, especially when it comes to your child's safety and care. An allergic reaction with no specialist to step in, on top of finding out about a provider change at the last minute, points to real gaps we need to address. Please email us directly at [email protected] with your name, phone number, and brief description of the situation. We’ll work together to get you the right support.

Response from ThriveworksJul 2, 2026

Hi Nichole, kindness matters, but that shouldn't be undercut by unanswered questions and mistakes on our end. We want to understand what happened and make it right. For privacy reasons, please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue. We'll look into your account and figure things out together.