ThriveworksReviews of thriveworks.com

I’m writing a second review because Thriveworks’ response to my original Trustpilot review somehow made this experience even WORSE!!!!! After I posted my original review about being charged a $135 late cancellation fee because I became unexpectedly ill, Thriveworks publicly responded that they were sorry to hear what happened. They specifically acknowledged that I was charged for “an illness you couldn’t have predicted” and said that, especially after I had been told my situation deserved a closer look, my frustration was understandable. They then asked me to email their Success Team with my information and a description of what happened so they could “look into this further.” So I did……. I took additional time to write another detailed email explaining the situation, the documented illness, and exactly what I was requesting: reconsideration and a refund of the $135 fee. And what did I get back? An explanation of their 48-hour cancellation policy, as though I wasn’t aware!!!!! The policy was literally the reason for my original complaint. When I responded and pointed out that they had completely avoided answering my actual request, I specifically asked them to give me a direct answer: Was Thriveworks going to reconsider and refund the $135 fee due to my documented, unexpected illness? They finally answered: No. The fee will stand and cannot be refunded. Then, unbelievably, they proceeded to explain the 48-hour cancellation policy to me AGAIN, including why they changed the policy in 2023 and how they believe it provides clients with “ample flexibility.” What was the point of publicly asking me to contact you so you could “look into this further” if there was apparently nothing to look into? If the answer was always going to be, “The policy is the policy and the fee stands,” you could have said that in your public response. Instead, your response gave the appearance that you were concerned about what happened and that contacting you might lead to an actual review of my individual circumstances. Also, telling a dissatisfied client that you are available if they need a space to “vent any frustrations” is not customer service. I wasn’t contacting Thriveworks because I needed somewhere to vent. I contacted you because your company asked me to contact you so you could look into my situation further. There is a difference between hearing a customer’s issue and resolving it! At this point, I have canceled all of my remaining sessions with my therapist and will not use Thriveworks again. You shall not get another red cent from me!!!!!! If you respond publicly to negative reviews inviting customers to contact you for further assistance, there should be a genuine purpose behind that invitation. Otherwise, it feels like reputation management rather than customer service. Thriveworks, Riley R. (The Account Supervisor) didn’t resolve my complaint. She reinforced it!!! Your 1-star stands valid!!!!

I began seeing a couples therapist in 2026 through Thriveworks. Throughout my time utilizing thrive works, I put my FSA health reimbursement card on file for autopayments. My currently employer is very strict about requiring EOBs and receipts from health providers for any charges through my account. My benefits department began flagging charges from Thrive works, saying they required further authorization. Upon looking into the charges put on my card vs. the charges billed to my insruance, I became aware that Thrivesworks was fraudently charging my card, not only for the full amount of sessions despite my insurance covering upwards of 80% of each session, they also were receiving payment from insurance. In addition to this predatory practices, I found 3x separate charges of $160 withdrawn from my FSA account. I received a itemized receipt from Thriveworks, who showed these charges were not attached to any sessions I received and had no insurance code or description attached to them. After bringing this to the Thriveworks Billing departmentthey could offer me a refund of $301.48. I received email confirmation saying that I would be issued a paper check for this refund. It has been a month and I have still not received any check from Thriveworks. Anytime I call, they give me the same run around answer and say to call back. When I have requested to speak with upper management in the billing department, I was told I would be contacted directly by them on 3 occasions, and have yet to receive any sort of communication from them. I will be filing a predatory billing claim with my State Attorney's office and will take additional legal action if this is not resolved ASAP.

This company is a scam. They told me my insurance company would cover pretty much the whole cost and copay will be $25 or free. It’s $395 to see someone. They said my insurance only covered $181.53 and I have to pay $213.47 out of pocket. Then they told me to deal with my insurance. Predatory practices.

Be forewarned that when you schedule an initial appt with them they will automatically schedule you for that same time for the foreseeable future without telling you. My son had an initial appt with a therapist and decided it was not a good fit. He did not schedule another appt with her. After he was done with the session he received several emails that said appts had been cancelled. He never knew they'd been made in the first place, but either way, he assumed she was cancelling the appts because he had not discussed seeing her again or scheduling anything. Fast forward to the same time the next week and he received a text that he had missed an appt...and has now been charged $135. I've dealt with way more therapists than I care to admit in my lifetime and never once has one of them automatically scheduled an appt without discussing it first, or even mentioning it before the end of the current appt! That is beyond sneaky. You CAN NOT just schedule an appt for someone without informing the client and then financially punish them for not knowing about it. SCAM.

I wish our therapist, Jacob, would be more punctual for each appointment so that we can have the full hour of therapy that we need. It makes us very anxious to sit and wait on Zoom for more than 10 minutes each time for him to log on. We really value our sessions and would appreciate being able to use the full scheduled time.

strongly advise anyone considering this service to think twice. My experience has been extremely disappointing and concerning. Appointments were allegedly scheduled with my minor son without my knowledge or consent, and when an appointment was missed, my card was charged $135. I was not properly informed about the appointment beforehand, yet I was still held financially responsible for it. The customer service has been equally frustrating. Getting a refund has been unnecessarily difficult, and I have not felt that my concerns were taken seriously. Mental health care should be handled with professionalism, transparency, and genuine concern for patients and their families. Unfortunately, my experience felt more like dealing with a subscription service than a provider handling something as serious as mental health care. I am extremely disappointed with how this situation was handled. I would not recommend this service and strongly encourage others to carefully review their policies before providing payment information or scheduling care.

Really unethical. They cancel things last minute for no reason for core mental health services.

We really enjoy working with Cory. He's very insightful and helpful.