ThriveworksReviews of thriveworks.com

I have a psychiatrist and cannot afford a med he prescribed so asked him to please fax paperwork I sent to him to drug manufacturer. Never happened. I am not happy so I just changed to a different psychiatrist at this company. Wish me luck with this new psychiatrist to actually want to help their patient. Perhaps my previous psychiatrist is just too busy. Sad

Absolutely terrible, and I don't mean the therapist but the company. I was simply interviewing a therapist, and there is never a charge for the first meeting, EVER, and they charged me $200. I explained to them how no "service" was provided, yet they still took money from my account. Absolutely terrible business customer service. Never will use again. If they had handled this like they should have, I would have told everyone and come back.

Questionable billing practices. Was over charged for appointments, then spent 45 mins trying to figure out how. Each appointment was a different amount, with no resolution. It’s the insurance company, apparently that is the answer they like to tell people. Most people have a simple understanding of benefit, and coverage of their own plans.

Billing and insurance are a complete and utter joke. Was billed $900 for sessions that were fully COVERED by my insurance. The reps keep going in circles and do not care to actually submit the claim properly. I am on 6 MONTHS of trying to merely explain they submitted under the wrong insurance and I can't seem to get that small point across to one rep. They are clearly outsourcing their support internationally which in turn is making the help almost non existent due to lack of understand and ownership. You are better off using an office with a human that will actually help understand your case. Side note, my therapist is lovely, but I'm almost tempted to stop seeing her due to the customer service issues. It's that bad.

Very disappointed with Thriveworks and its policies. While our couples therapist was fine, the company’s lack of communication and compassion has been unacceptable. We previously experienced two same-day cancellations from therapists. On one occasion, no one from Thriveworks notified us that our therapist would not be attending. We sat in the virtual meeting room for more than 15 minutes, emailed to check on the therapist, and later learned that the corporate or regional office was responsible for contacting us but failed to do so. Yet when we had a genuine emergency and contacted Thriveworks the day of our appointment, they refused to waive the $130 cancellation fee. This was our first time needing to cancel under emergency circumstances. Apparently, Thriveworks expects clients to give them grace when their staff cancels or when their office drops the ball, but they are unwilling to extend that same grace to the people paying for care. That makes it feel as though collecting a fee matters more than understanding what clients may be going through. Again, our issue is not with the therapist. Our issue is with Thriveworks’ policies, poor communication, and lack of accountability. Based on this experience, I would not recommend using this platform. If you can work directly with an independent therapist, I strongly suggest doing so.

I asked to reschedule an appointment because my mother was in the hospital. They would not let me reschedule or cancel without an $135 cancellation fee. It felt very money hungry, uncompassionate, and wrong. I will not be receiving services through them anymore. I want to support a company that shows compassion, especially as they are within the medical field.

Jacquelyn is a very kind and supportive counselor who listens to me and offers feedback and suggestions that have improved my life. She helps me identify ways I can be better and has encouraged me as I implement them. I highly recommend her and Thriveworks!

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